Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

When we calculate your mobile data usage, we include uploads and downloads. These are some of the most common uploads and downloads that typically use a lot of mobile data:

Downloads:

  • Watching videos on sites like YouTube
  • Listening to music on sites or apps like Spotify
  • Incoming emails with large attachments
  • Virus definition updates performed by virus protection software
  • Software updates – for Microsoft, Adobe, smartphones, iPhones, Smart TV updates and many more. Software updates can be triggered by any device that wants to update its own software or requests information.
  • Playing games on a website or a downloaded app
  • Data sent between sites on a VPN, or Virtual Private Network. You may set up a private tunnel between sites to send secure data but not realise how much it uses. This is more for high-end business users
  • Remote security cameras which constantly send data to a main site.

Uploads:

  • Outgoing emails with large attachments
  • Online and web-based games
  • Being part of a Music or Video sharing network. The person who houses the file incurs upload usage when someone downloads the file from them
  • Remote back up of data to a main hub, including online photo storage services
  • Data sent between sites on a VPN, or Virtual Private Network. You may set up a private tunnel between sites to send secure data but not realise how much it uses. This is more for high-end business users
  • Remote security cameras which constantly send data to a main site.

iPhone is a trade mark of Apple Inc.

YouTube is a trade mark of Google, Inc.

Microsoft is a registered trade mark of Microsoft Corporation in the United States and other countries.

Spotify is a trade mark of Spotify AB.

 

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store