Showing 9 articles
Price changes to Telstra Directory Services and International Calls
How do I disconnect my home phone?
What is a Lead-In and do I need one?
How to use the block call feature of the Telstra Call Guardian 301
How to set up call forwarding on your home phone
What to do if your home phone isn’t working
Setup, activate and manage your home phone MessageBank® and Telstra Home Messages 101®
International calls from your Telstra home phone
Return a rented home phone
Local and National Calls
Home phone user guides
Connecting your T-Voice handset to your Telstra modem
Register and link your T-Voice Handset to Telstra Gateway modem
Change HomeLine home phone plan
How to install your T-Hub 2
Priority Assistance for Telstra customers
Price changes to consumer home phone plans
Will there be price changes?
Yes. From 1 October 2017, we’ll be making price changes to the monthly charge for some of our Telstra Voice and Telstra Home Phone plans.
Telstra Voice or Telstra Home Phone plans
Current Monthly Access
New Monthly Access (from 1 October 2017)
Telstra Voice Light
Telstra Home Phone Basic
Telstra Home Phone Casual
Telstra Voice Complete
Telstra Voice Part
Telstra Voice Plus
Telstra Voice Plus with Regional Call
Telstra Voice Plus with Wide Area Call
Telstra Voice Advanced $51.95 $53.95
What’s not changing?
There are no changes to the monthly charge on our Telstra Home Phone Local, Telstra Home Phone National and Telstra Home Phone Pinnacle plans. These plans make it easy to chat whether you’re calling next door, across the country or around the world. You can enjoy unlimited and 24/7 capped calling options and you can change your plan at any time, at no cost. For more information on these plans visit here
When will the price changes happen?
All price changes are effective from 1 October 2017.
How are we letting customers know about the changes?
We are writing to our impacted customers before the changes come into effect. Websites and brochures have also been updated with the new prices.
How do I know what plan I’m on?
You’ll find your plan name on your most recent bill or you can log into the Telstra 24/7 App.
Can I change my plan?
Yes, you can change your Home Phone plan at any time, at no cost.
You can browse our latest Home Phone plans online. Note that our Home Phone plans are also available on nbn™ network.
Are there any benefits for combining more than one service with Telstra?
Yes - you may want to consider our Telstra Bundles that offer great included value. You can change over to these at any time.
I receive the Telstra Pensioner Discount, are there any changes to the discount?
No, there are no changes to the Telstra Pensioner Discount.
I would like to know more – who can I talk to?
Call us on 13 22 00 if you’d like to speak to one of our consultants about these changes. We’re available on this number 24/7.
nbn™, nbn co and other nbn™ logos anf brands are trademarks of nbn co limited and used under licence
Telstra Pensioner Discount and Connected Seniors program
Unanswered call charges
Using personal interim phone service
What to do if your home phone service is interrupted
How do I use the Telstra T-Voice® app?
Call Waiting and Call Forward for Telstra T-Voice
Set up Telstra T-Voice®
Manage Telstra T-Voice App contacts
Make internal calls using Telstra T-Voice® App
Improve the voice quality when using the T-Voice® App
T-Voice® 502 handset faults troubleshooting
Setting up an additional handset for your Telstra Call Guardian 301 Home phone base
List of Telstra T-Voice app Compatible devices
International Calling Rates
What should I do if my home phone on the nbn™ network isn’t working?
Run smart tests on your service and resolve issues online.
Telstra T-Voice 0:30
Telstra T-Voice® app which turns tablets and mobile devices into home phone handsets.Watch now
It’s good to know that Telstra Platinum is there when you need it. Telstra Platinum technicians can install your home phone, fix faults, optimise your Wi-Fi and more.
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