Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

If your home phone’s dial tone sounds different, it’s usually telling you one of four things. This article explains what each sound means. Click the links to hear each sound and compare it to what you're getting on your phone.

1. Stutter dial Tone

The Stutter Dial Tone is exactly that - a dial tone with a stutter or intermittent pulse. It means you have a new message on your MessageBank or Home Messages 101 service. 

How do I get rid of the stutter dial tone?
Call your MessageBank or Home Messages 101 service and listen to your new messages. Then you’ll get the normal dial tone back.

What if don’t have any messages but I’m still getting the stutter tone?
If there are no new messages waiting and you still have the stutter dial tone, follow these troubleshooting steps:

    a. Use a mobile phone or someone else’s home phone, and leave yourself a new message

    b. Now re-check your messages

    c. This should clear the stutter dial tone

    d. If it doesn’t work, call us on 1800 815 700.

2. Facility tone

The Facility Tone tells you that a phone feature like Call Forward is ON. When you remove that feature, you’ll get the normal dial tone back.

3. Congestion tone

The Congestion Tone tells you the network is congested. Try calling again later.

4. Call Waiting tone

The Call Waiting Tone tells you that another incoming call is waiting when you’re on a call.


 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store