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With an unlisted service option (previously referred to as a silent line),  your home phone number and address details will not be included in the White Pages® in print and online, and from Telstra Directory Assistance. It is often referred to as a private number.

As well as choosing your directory listing option, you choose whether to have Caller Identification enabled on your home phone service.

Your Caller Identification preference determines whether your phone number is visible to people you call from your landline.

How can I change my directory listing or caller identification preferences?

You can manage your Directory Listing and Caller Identification preferences using Telstra 24x7 My Account or the Telstra 24x7® App.

What does it cost?

There is no longer any additional change for our unlisted service option. Before 18 February 2018, a Silent Line cost $2.93 per month.

Good to know:

  • Our unlisted service option won’t stop telemarketers calling your home phone.

How do I stop telemarketing calls?

To stop receiving telemarketing calls, you can register your details on the Australian Government’s Do Not Call Register .  Telstra does not operate this register.




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