Phone Line

Showing 14 articles

• What should I do if my home phone on the nbn™ network isn’t working?

• What do I need to know about my home phone on the nbn™ network? 

• How will my Telstra home phone work on the nbn™ network? 

• How do I get extra phone sockets in my home?

• Why does my home phone dial tone sound different?

• What is our unlisted service option?

• How do I change my home phone number?

• What can I do if I’m receiving nuisance calls or scam calls?

• How do I arrange a Lead-In on my property?

  How do I arrange a Lead-In on my property?

  A Lead In is the telecommunication cable that usually runs underground in a small trench from the street to the wall of your house.

  You will need to check what technology type you can get at your address.

  If you need an nbn™ Lead-In:

  1. You need to know what type of nbn technology will be used to connect your services. Check your address now.
  2. If you need an underground Lead-In, this should be done by a qualified contractor. They’ll need to follow the nbn Preparing a Property checklist

  If you need a copper or cable Lead-In:

  1	Place your order Advise the Telstra agent that you require a new Lead-In
  2	A Telstra specialist will call you to: Confirm your Lead-In requirements Provide trenching specifications so you know where to dig your trench
  3	Telstra’s preferred contractor will then call you to: Find out when you expect to have your trench ready Book an appointment to install a Lead-In pipe and cabling for when your trench is ready
  4	Dig your trench Contact Dial Before You Dig on 1100 or https://www.1100.com.au/ You may dig the trench yourself, but it’s preferable to have a qualified contractor dig it for you If you use a contractor to dig your lead in, the cost of trenching work is agreed between you and your contractor
  5	Telstra’s preferred contractor will install a Lead-In pipe and cabling into your trench The cost of the Lead-In pipe and cabling is included in the Connection Charge on your Telstra bill
  6	Backfill your trench You may do this yourself, or pay a contractor to do it for you The cost of trenching work is agreed between you and your chosen contractor
  7	Get connected Your service activation may be automatic, or you may require a Telstra technician appointment – we’ll let you know during the order process.

   

  Good to know:

  • These steps are for an underground Lead-In. If you need an aerial Lead-In, a Telstra specialist will discuss the required steps with you.

   

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• Can I choose how my home phone is connected on the nbn™ network?

• What's the Telstra Tech Savvy Seniors program?

• Will my home phone work on the nbn™ network during a power failure?

• Do I need to change to the nbn™ network if I only have a home phone?

• What Directory Services are changing?

• How much will a Lead-In trench cost me?

• What international call rates are changing?

• How do I disconnect my home phone?

• What is a Lead-In and do I need one?

• How to use the block call feature of the Telstra Call Guardian 301

• How do I forward my home phone calls to another number?

• What do I do if my home phone isn’t working?

• How do I move my home phone service to a new address?

• How do I set up MessageBank® or Telstra Home Messages 101 on my home phone?

• What are the International calling rates from my home phone?

• How do I return my Telstra home phone rental handset?

• Local and National Calls

• Where can I find a user guide for my home phone?

• Connecting your T-Voice handset to your Telstra modem

• Register and link your T-Voice Handset to Telstra Gateway modem

• How do I change my home phone plan?

• How to install your T-Hub 2

• What is Priority Assistance?

• Price changes to consumer home phone plans

• Can I get a pensioner discount from Telstra?

• Does Telstra charge for unanswered calls?

• Using personal interim phone service

• What to do if your home phone service is interrupted

• How do I use the Telstra T-Voice® app?

• Call Waiting and Call Forward for Telstra T-Voice

• Set up Telstra T-Voice®

• Manage Telstra T-Voice App contacts

• Make internal calls using Telstra T-Voice® App

• Improve the voice quality when using the T-Voice® App

• T-Voice® 502 handset faults troubleshooting

• Setting up an additional handset for your Telstra Call Guardian 301 Home phone base

• List of Telstra T-Voice app Compatible devices

• International Calling Rates