Telstra - How do I arrange a lead-in?

How do I arrange a Lead-In on my property?

A Lead In is the telecommunication cable that usually runs underground in a small trench from the street to the wall of your house.

If you need an nbn™ Lead-In:

You need to know what type of nbn technology will be used to connect your services. Check your address now.
If you need an underground Lead-In, this should be done by a qualified contractor. They’ll need to follow the nbn Preparing a Property checklist

If you need a copper or cable Lead-In:

1	Place your order Advise the Telstra agent that you require a new Lead-In
2	A Telstra specialist will call you to: Confirm your Lead-In requirements Provide trenching specifications so you know where to dig your trench
3	Telstra’s preferred contractor will then call you to: Find out when you expect to have your trench ready Book an appointment to install a Lead-In pipe and cabling for when your trench is ready
4	Dig your trench Contact Dial Before You Dig on 1100 or https://www.1100.com.au/ You may dig the trench yourself, but it’s preferable to have a qualified contractor dig it for you If you use a contractor to dig your lead in, the cost of trenching work is agreed between you and your contractor
5	Telstra’s preferred contractor will install a Lead-In pipe and cabling into your trench The cost of the Lead-In pipe and cabling is included in the Connection Charge on your Telstra bill
6	Backfill your trench You may do this yourself, or pay a contractor to do it for you The cost of trenching work is agreed between you and your chosen contractor
7	Get connected Your service activation may be automatic, or you may require a Telstra technician appointment – we’ll let you know during the order process.

Good to know:

These steps are for an underground Lead-In. If you need an aerial Lead-In, a Telstra specialist will discuss the required steps with you.

How much will a Lead-In trench cost me?

If you need new cabling to your property and you need a new Lead-In trench, getting that trench dug is your responsibility.

If you’re not going to do the trench work yourself, you will need to pay a private contractor to dig it for you.
The cost of trench digging will vary depending on the property. Ask your contractor for an estimate.