Phone Line

Showing 14 articles

• What should I do if my home phone on the nbn™ network isn’t working?

• What do I need to know about my home phone on the nbn™ network? 

• How will my Telstra home phone work on the nbn™ network? 

• How do I get extra phone sockets in my home?

• Why does my home phone dial tone sound different?

• What is our unlisted service option?

• How do I change my home phone number?

• What can I do if I’m receiving nuisance calls or scam calls?

• How do I arrange a Lead-In on my property?

• Can I choose how my home phone is connected on the nbn™ network?

• What's the Telstra Tech Savvy Seniors program?

• Will my home phone work on the nbn™ network during a power failure?

  Will my home phone work on the nbn™ network during a power failure?

  In most cases, no. Your nbn connection needs power; without it your phone won’t work - not even for 000 calls. But there are a couple of cases where your phone WILL work in a power failure:

  If your phone’s still on the copper line;

  If you have nbn Fixed Wireless and you keep your home phone on the copper network, then it will still work in a power failure if your handset does not rely on mains power.  For example, cordless phone handsets commonly reply on mains power, and would not work in the event of a power failure.

  If you’ve got nbn FTTP and a battery back-up;

  If you have nbn Fibre to the Premises with a battery back-up AND a phone handset that doesn’t need power, your phone line will still work in a power failure for a limited period of time.

  How long does battery back-up last?

  If you have a battery back-up unit, this should provide you with power for approximately five hours.

  During that time, you’ll be able to make and receive calls on a corded home phone connected directly to your nbn connection box.

  Good to know:

  • Cordless phones need power and won’t work in a power failure regardless of your nbn connection.
  • We recommend you have a mobile phone available in case you need emergency help during a power failure.

   

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• Do I need to change to the nbn™ network if I only have a home phone?

• What Directory Services are changing?

• How much will a Lead-In trench cost me?

• What international call rates are changing?

• How do I disconnect my home phone?

• What is a Lead-In and do I need one?

• How to use the block call feature of the Telstra Call Guardian 301

• How do I forward my home phone calls to another number?

• What do I do if my home phone isn’t working?

• How do I move my home phone service to a new address?

• How do I set up MessageBank® or Telstra Home Messages 101 on my home phone?

• What are the International calling rates from my home phone?

• How do I return my Telstra home phone rental handset?

• Local and National Calls

• Where can I find a user guide for my home phone?

• Connecting your T-Voice handset to your Telstra modem

• Register and link your T-Voice Handset to Telstra Gateway modem

• How do I change my home phone plan?

• How to install your T-Hub 2

• What is Priority Assistance?

• Price changes to consumer home phone plans

• Can I get a pensioner discount from Telstra?

• Does Telstra charge for unanswered calls?

• Using personal interim phone service

• What to do if your home phone service is interrupted

• How do I use the Telstra T-Voice® app?

• Call Waiting and Call Forward for Telstra T-Voice

• Set up Telstra T-Voice®

• Manage Telstra T-Voice App contacts

• Make internal calls using Telstra T-Voice® App

• Improve the voice quality when using the T-Voice® App

• T-Voice® 502 handset faults troubleshooting

• Setting up an additional handset for your Telstra Call Guardian 301 Home phone base

• List of Telstra T-Voice app Compatible devices

• International Calling Rates