If you have Fibre to the Premises, or Fixed Wireless nbn technology, you can choose to connect your home phone in a couple of different ways.

With all other types of nbn technology, your home phone only connects one way.

This article lists what you can change, when you can changes and how you can change it.

1. Fibre to the Premises (FTTP)

You can choose to connect your home phone:

  • to the nbn connection box, or
  • to the phone port on your modem.
 
Can I change my mind once I’m on an nbn FTTP service?

Yes. To change how your phone connects call 13 22 00.

Good to know:

  • There may be additional charges to change how your phone connects, and your phone will be offline during the changeover.

2. nbn Fixed Wireless (FW)

If you are connected with nbn Fixed Wireless, and your home phone is part of a bundle, you can choose to connect your home phone:

  • to the phone port on your modem on the nbn network; or
  • to the Telstra copper network
 
Can I change my mind once I’m connected to the nbn fixed wireless service?

To change how your phone connects call us on 13 22 00.

Good to know:

  • There may be charges to change how your phone connects, and your phone will be offline during the changeover.

3. nbn Fibre to the Node/Building (FTTN/B)

  • Your home phone connects to the phone port on your modem.

4. nbn Hybrid Fibre Coaxial (HFC)

  • Your home phone connects to the phone port on your modem.

Good to know:

  • Your home phone and any other devices connected to a modem won’t work during a power outage.
  • Check with your modem’s manufacturer to see if it’s compatible with the nbn network.

 

 

 

Still need to get in touch

My Telstra app

Help made easy with the My Telstra app.

Download today
Contact us

Prefer to chat to someone? We're here to answer your questions

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7

View Platinum services
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum