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If you’re thinking about disconnecting your home phone, or switching providers:

  • Call 13 22 00 and say ‘disconnect’
  • OR

What else happens when I disconnect?

  • If you have ADSL broadband set up on your home phone service, your broadband service will stop working as your phone line needs to be active for your service to work
  • If you have a second number attached to your home phone line, it will also stop working
  • Any monitored security alarm or smoke detectors that use the home phone line for alerts, will no longer call back to base
  • If you have an emergency phone that uses the home phone line to call out, it will stop working. For example, an emergency lift phone.
  • After the disconnection, you’ll hear a soft-dial tone which means you can still call Emergency 000 and Telstra only from that service.
    Good to know: the soft dial tone feature isn’t available on a disconnected nbn™ line
  • Once you disconnect your home phone, you may not be able to reconnect the same phone number in the future.
  • If you’re on the nbn network, you can’t have your internet and home phone with different providers on a single line.


Will there be a cancellation fee?

  • If you cancel before your contract ends, you may incur an Early Termination Charge as well as any remaining device, accessory or handset repayments.
  • The Telstra representative you talk to can tell you the amount required to pay out your contract.


Good to know:

  • Disconnecting your home phone line or moving it to another provider does NOT automatically disconnect your ADSL broadband if you have one set up on that phone line – although it will stop working. You need to contact us to cancel your Telstra ADSL broadband service if you have one on that phone line.




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