If you’re thinking about disconnecting your home phone or switching provider, please contact us so we can discuss your options.

What else happens when I disconnect?

  • If you have an ADSL broadband set up on your home phone service, your broadband service will stop working as your phone line needs to be active for your service to work
  • If you have a second number attached to your home phone line, it will also stop working
  • Any monitored security alarm or smoke detectors that use the home phone line for alerts, will no longer call back to base
  • If you have an emergency phone that uses the home phone line to call out, it will stop working. For example, an emergency lift phone.
  • After the disconnection, you’ll hear a soft-dial tone which means you can still call emergency 000 and Telstra only from that service
    Good to know: the soft dial tone feature isn’t available on a disconnected nbn line
  • Once you disconnect your home phone, you may not be able to reconnect the same phone number in the future
  • If you’re on the nbn network, you can’t have your internet and home phone with different providers on a single line


Will there be a cancellation fee?

  • If you cancel before your contract ends, you may incur an Early Termination Charge as well as any remaining device, accessory or handset repayments.
  • The Telstra representative you talk to can tell you the amount required to pay out your contract.


Good to know:

  • Disconnecting your home phone line or moving it to another provider does NOT automatically disconnect your ADSL broadband if you have one set up on that phone line, although it'll stop working. You need to contact us to cancel your Telstra ADSL broadband service if you have one on that phone line.


I've migrated to the nbn. When do I need to disconnect my old phone and internet service?

Once you've migrated your connection to the nbn, your equipment is up and running, and you'll need to contact us to disconnect your old phone and internet service.



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