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This article explains how to set up your home phone with MessageBank® or Telstra Home Messages 101.

What’s the difference between MessageBank and Home Messages 101?

MessageBank lets you personalise your greeting and gives you the option of a secure PIN, plus it has a number of other additional features not available with Telstra Home Messages 101.

How do I get MessageBank?
  • Click here to find out more about MessageBank.  
  • Call 13 22 00 to activate.

If you’re on the nbn network, you already have MessageBank included in your plan. The special stutter dial tone means MessageBank is active.

Now you just need to set it up.

Please note, unless MessageBank is included in your plan, there is an additional charge for it.

How do I set up MessageBank?

Call 125 101 and follow the prompts. You’ll be asked to:

  1. Enter the last 6 digits of your phone number
  2. Create a new 6-digit PIN
  3. Record your name
  4. Record a greeting

If you are on the nbn network and your MessageBank is inactive, you can turn it on by dialling *99#.

How do I change my MessageBank PIN?
  1. Dial 101
  2. Press 3 for ‘Mailbox Set-up’
  3. Press 3 for ‘PIN’
  4. Enter your new 6 digit PIN and press #
How do I change my MessageBank greeting?
  1. Dial 101
  2. Press 3 for ‘Mailbox Set-up’
  3. Press 1 for ‘Greetings’
  4. Press 1 to record a new greeting
How can I hear my messages when I’m not home?
  • From another Telstra phone or mobile, call 125 102
  • From a non-Telstra phone or mobile, call 1800 135 102
  • From outside Australia, call +61 418 707 101

When prompted:

  1. Enter your mailbox number (your phone number including the area code)
  2. Press #
  3. Enter your PIN
  4. Press #

Good to know:

  • You’ll be charged if you use your mobile to listen to your messages.
Can I get a text when someone leaves a message on my home phone?

Yes. To set this up, dial 101 from your home phone and follow the prompts.

How do I extend the ring time before calls go to MessageBank?

Your phone is set to ring for 20 seconds before it goes to MessageBank.  
You can increase it up to 55 seconds.

To extend the ring time:
  1. Dial * 99
  2. Enter the number of seconds you want. Go up in 5’s
  3. Press #
How do I turn off MessageBank?
  1. Dial 125 101
  2. Press 5 to cancel MessageBank
  3. Listen to the cancellation message
  4. Press # to confirm  

If you’re on the nbn network, turn off by dialling #99# from your home phone.

How do I use Telstra Home Messages 101?

To turn on Telstra Home Messages 101, or to retrieve messages, dial 101 from your home phone and follow the prompts.

Good to know:

How do I turn off Home Messages 101?
  • Dial 101
  • Press 3 for ‘Mailbox Set-up’
  • Press #

Good to know:

  • Telstra Home Messages 101 doesn’t work on the nbn network.
Need more help?

Watch this video to help you extend the ring tone of your home phone.



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