This article explains how to identify and fix problems with your home phone.

Check if there’s an known outage

You can divert your home phone to your mobile whenever you want with our Call Forwarding guide.


Use our Service Status Page to check for service problems in your area. 

The page will explain any interruptions, provide updates, and where possible, estimate when the problem should be fixed.

You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services. 


Can I forward my calls to another number during an outage?

Yes - If there’s an outage or fault, we can forward your calls to your mobile or another number.

Contact us to report the fault and set up call forwarding.


Good to know:

Check if your phone equipment is faulty

  1. Switch off all your phone equipment – INCLUDING at the power points

  2. Wait 10 seconds, then switch them back on

  3. Plug one standard, working home phone into its connection point:

    • For PSTN phone lines, use the phone socket

    • For nbn™ Fibre to the Premise on IP POTS, use the Uni-V port

    • For all other nbn connections, use the green phone port on the modem

  4. If you are still unable to use your phone service, contact us.




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