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What is Netflix?

Netflix is a streaming service that offers a wide variety of award-winning TV shows, movies, anime, documentaries and more on thousands of internet-connected devices. You can watch it as much as you want, whenever you want without a single commercial – all for one low monthly price. There's always something new to discover, and new TV shows and movies are added every week!

 

What if I have removed the Netflix app from my Telstra TV?

Please follow the following steps to download the Netflix app again:

  1. Scroll to App Store on the Telstra TV
  2. Navigate to the Netflix app and follow the prompts to download
  3. Once downloaded, navigate to the Netflix app on your Telstra TV

 

How do I watch Netflix on my mobile?

Please follow the following steps to watch Netflix on your mobile:

  1. Download the Netflix app on your compatible mobile 
  2. Open and log in to the app using your Netflix account details

 

Can I get Netflix Help and Support?

As Netflix is not a Telstra product we don’t provide direct support. To get Help and Support for Netflix please see here

 

How do I set up my Netflix subscription?

To start streaming sooner, select one of the below options to complete your Netflix subscription set up.

 

Set up on your Telstra TV:

  1. If you don’t have it already, download the Netflix app from the App Store on your Telstra TV.
  2. Open the Netflix app on your Telstra TV and select Redeem Offer.
  3. Choose the plan you’d like.
  4. Now that you’ve chosen your plan, your details will be automatically updated. However, you’ll be prompted to create a password and add your mobile number for added security.
  5. Finally, accept the Terms and Conditions.

 

Once you’ve completed your set up your Netflix subscription will automatically be added to your Telstra bill. If you wish to change your payment method log into your account at www.netflix.com/au/login.

 

Good to know:

Telstra TV requires a compatible TV with an HDMI port. A minimum internet speed of 3.5Mbps is recommended. Antenna required to access free-to-air channels in your area. Subscription and data charges apply. Search not available across all apps.

 

Set up on your mobile device:

  1. If you’ve requested and received an SMS or email from us about Netflix, firstly ensure you’re on the mobile network by disconnecting from Wi-Fi.
  2. Tap or click on the link you received via SMS or email to go to the setup page.
  3. Once you’ve reached the setup page, you’ll be prompted to sign in with your Telstra ID and password.
  4. Choose the plan you’d like to purchase.
  5. Now that you’ve chosen your plan, your details will be automatically updated. However, you’ll be prompted to create a password and add your mobile number for added security.

 

Once you’ve completed your set up your Netflix subscription will automatically be added to your Telstra bill. If you wish to change your payment method log into your account at www.netflix.com/au/login.

 

How much data will Netflix use?

For information about data usage please see here.

 

How do I manage billing for my Netflix subscription?

To update or cancel your Netflix subscription please log into your Netflix account at www.netflix.com/au/login.

 

How do I change my payment method for Netflix?

You can only select your Telstra bill as payment method at sign up. If you change the payment method, you cannot revert back to Telstra as your payment method.

 

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