Get help with Xbox All Access

You have the option to add on a range of accessories including controllers, storage and headsets and pay off over 24 months as well.

Xbox All Access was an exclusive to Telstra, standalone offer and can't be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

Simply follow the step-by-step instructions on setting up your new Xbox console.

Xbox Series X

• Xbox Series X Console
• Xbox Wireless Controller [Carbon Black] + x2 AA Batteries
• Ultra-High Speed HDMI cable
• Power Cable
• Quick Start Guide
   

Xbox Series S

• Xbox Series S Console
• Xbox Wireless Controller [Robot White] + x2 AA Batteries
• High Speed HDMI cable
• Power Cable
• Quick Start Guide

Xbox consoles have in built safety features that let you control what content your family members can access based on the content’s age rating.

• Age settings control a child’s access to specifically rated games, movies, TV shows, and music
• Content restrictions control what a child can see and purchase in the Microsoft Store
• Web filtering determines what websites children can visit
• “Ask a parent” option enables parents to control purchases in the Microsoft Store.
   

Find out more about Xbox’s online safety and privacy settings.

You can pay your bill by direct debit, BPAY®, over the phone or in person. Find out how you can pay your bill.

No, Xbox All Access offers you the ability to pay off your console over 24 months. If you cancel your Xbox All Access, you will need to pay out the balance remaining on your console, which will be charged as a once-off payment in your next Telstra bill.  Your membership will end at the end of that billing month. Find out more about Early Termination Charges.

No, all purchases made on the device itself will be billed to the credit/debit card attached to your Xbox account.

You can manage and find information about your Xbox All Access membership under ‘Services’ in My Telstra in app or in a browser.

My Telstra app

1. Download or open the My Telstra app
2. Tap on the Services tab in the bottom bar and select the service you'd like to view
3. You’ll be able to see your plan details and buy additional accessories and extras.
    

My Telstra in a browser

1. Sign in to My Telstra
2. From the Home page, select Services at the top of your screen
3. Next to Internet of Things, select the Manage link
4. You’ll be able to see your plan details and buy additional accessories and extras.

Xbox All Access includes the console and an Xbox Game Pass Ultimate subscription.

Any remaining console repayments will be charged as a one-off payment in your next bill and your subscription will finish at the end of that billing month. Find out more about Early Termination Charges.

If you've already paid for the console, you can cancel your Xbox Game Pass Ultimate subscription at any time.

To cancel Xbox All Access, contact us.

Xbox Game Pass Ultimate includes over 100 high-quality games for compatible consoles, PCs, phones and tablets, all the benefits of Xbox Live Gold, and an EA Play membership, all for one low monthly price.

EA Play is a console and PC gaming subscription that gives members access to

• EA’s best-loved series and top titles on console and PC
• exclusive in-game challenges and rewards
• special member-only content
• exclusive trials of upcoming new games from best-loved franchises and top titles.

When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership cancelled and any remaining EA Play time over 50 days will be rounded up and converted to the nearest whole month of Xbox Game Pass Ultimate at a ratio of 3:1.

For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account.

Learn more about Xbox Game Pass.

Xbox Game Pass Ultimate and Xbox Game Pass for PC members receive EA Play. EA Play Pro is only available through EA’s PC platform, Origin.

To activate the Game Pass subscription that is part of Xbox All Access on your Xbox Series S or Xbox Series X, you will need to sign into your chosen Microsoft account on your new console and select the ‘Claim it’ icon.

Once redeemed you can access and manage content in the My Games & Apps screen. Find out how to redeem Game Pass Ultimate online.

You can sign up to Xbox Game Pass Ultimate through My Telstra.

Your Xbox All Access subscription gives you month-to-month access to Game Pass Ultimate and will auto-renew every month you stay connected to Xbox All Access up to 24 months.

After the first 24 months, you’ll roll over to a standalone Xbox Game Pass Ultimate subscription at the standard in-market rate, currently $18.95 per month.

If you cancel Xbox All Access, you’ll need to pay out the balance remaining on your console, which will be charged as a once-off payment in your next Telstra bill. Your subscription access will end at the end of that billing month. Find out what Early Termination Charges apply.

Standalone Game Pass Ultimate - you can sign in to My Telstra, navigate to My Offers and click 'Manage subscription'.

Xbox All Access & Xbox Games Ultimate Subscription - you can manage your subscription from the account menu on your console under the 'subscriptions' icon. This will show the expiry date, months remaining and provide the ability to contact Telstra to cancel your subscription.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Ultimate at a conversion ratio when you redeem the monthly Ultimate membership and add it to your Ultimate membership up to a maximum of 36 months.  Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access.  You will be unable to redeem with more than 12 prepaid months of Ultimate.

To check your prepaid balance, go to your Xbox account. Note, once converted to Ultimate, Xbox Live Gold and other Game Pass memberships cannot revert. To find out more, check out Xbox Game Pass.

• One Series: If you redeemed the Xbox Game Pass Ultimate token prior to returning your Xbox All Access, the 24 months of Xbox All Access Ultimate will be removed from your account at time of return.  Note, once converted to Ultimate, Xbox Live Gold and other Game Pass memberships cannot revert. To find out more, check out Xbox Game Pass.
• Series S | X: To receive your paid months of Games Pass, you must have activated your Games Pass before you cancel.  You can’t activate Games Pass after you cancel.  Any months of Xbox Game Pass Ultimate, Live Gold, or Game Pass that you’ve paid for but not yet used will remain on your account after you cancel until they expire up to a maximum of 36 months, inclusive of the 24 months that is part of All Access.  To find out more, check out Xbox Game Pass.

The monthly membership is intended for the account owner and can’t be resold or transferred. While another console or person can use the membership, access to the content and online game play will be cancelled if the service is cancelled with Telstra.

If you got an email about your Xbox All Access subscription ending, this is confirmation you asked Telstra to cancel the subscription and that your access will cease at the next renewal date.

For all purchases made on the device, please see Xbox’s returns policy.

No, the Xbox Game Pass Ultimate membership is included in Xbox All Access. You can’t cancel your membership and reduce your monthly payment. If you cancel your service, your access to Xbox Games Pass Ultimate will end and you’ll need to pay out any remaining cost associated with your console.

Series S | X: This is a maximum charge of $511.21 for the Series S and $763.79 for the Series X, reducing by an equal amount each month you maintain an active Xbox All Access Service. 

With Xbox All Access, you own the console and have activated a Game Pass Ultimate membership. Your Xbox console has a two-year warranty (two years for the controller and accessories), irrespective of the length of time you stay connected to Xbox All Access. Please note, monthly payments will continue until the remaining balance on your Telstra Account for Xbox All Access is paid in full, even if your Xbox console is not working. To make a warranty claim, please visit us in-store or contact us.

If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your Xbox console does not work on arrival, you can contact us to organise a replacement.

If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you’ve encountered an error or status code, visit Xbox support and enter the code exactly as shown.

To retrieve your login or password, visit Xbox support for step-by-step instructions.