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Foxtel from Telstra

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  • Everything you need to know about Foxtel Go

    Foxtel on T-Box customers can self register Foxtel Go on 2 devices per Foxtel on T-Box subscription. You are able to view content on 1 of the 2 registered devices. The T-Box device will automatically be registered on your behalf and cannot be deregistered. You can change the device they have registered once per calendar month.

    To change a registered device you must log into the Foxtel Go app. As a Foxtel from Telstra customer please use your Foxtel My account details. As a Foxtel on T-Box customer please log in with your primary (i.e. the first username created and linked to your account) BigPond username and password.

    Once in the app go to the settings icon and choose 'manage my devices'. Within this section of the app you will be able to select de-register for the device you wish to change. To register, download the Foxtel Go app and log in. You will be prompted to register the device.

    Remember you can only change one device once per calendar month. If you are still able to make a change, you will be advised of the number of device registrations left this month.

    If you recently registered your T-Box, you should have access to Foxtel Go within 1 hour. If you are experiencing errors please try closing the Foxtel Go App and logging in again. If you are still unable to access any content please contact us via Telstra 24x7 or Telstra Technical Support on 13 22 00

    If you swap your Foxtel on T-Box service to a new device, your Foxtel Go service is not affected as it is associated to your BigPond username and password, and not the T-Box device.

    When trying to make a second device change within a month the de-register' button will be greyed out, preventing the change.

    Current channel rights only allow Foxtel Go to be registered on 3 devices per Foxtel Account. For Foxtel on T-Box customers, the T-Box counts as your 3rd device.

    The parental control function is specific to Foxtel Go and managed in the app via the settings icon. To access parental control:

    • Go to the settings icon in the app (top right)
    • Access parental controls
    • Choose which classifications you'd like to restrict

    All R-rated content is automatically blocked, but you can personalise your restrictions for other ratings. To do this go to Settings in the Foxtel Go app, turn on Parental Controls and restrict the classifications you would like to block. If this is the first time you do this you'll be prompted to set a 4 digit PIN specifically for Foxtel Go. You can use this PIN to change your parental controls in the future. This PIN is only applicable to the Foxtel Go app. For Foxtel from Telstra customers, the PIN is not the same as you use on your IQ or Set Top Box, and you will be required to setup a new PIN to restrict content on Foxtel Go. For Foxtel on T-Box customers, the PIN is not the same as you use on your T-Box, and you will be required to setup a new PIN to restrict content on Foxtel Go.

    Foxtel Go content is unmetered with Telstra BigPond Home Broadband services. With other internet service providers this will be offset against your data plan.

    If you use Foxtel Go on your device with any 3G/4G telecommunications service provider, including Telstra, usage isn't unmetered and you will incur data charges when using Foxtel Go. The below list provides an indicationof the data you will use per device on the various app settings, based on watching an hour of TV. To view your settings go to the 'settings' icon in the Foxtel Go App, turn on 'video settings' and choose your preferred quality:

    • 3G Phone/Tablet Best: 320 MB per hour / Low: 170 MB per hour
    • Wi-Fi Phone Best: 420 MB per hour / Low: 320 MB per hour
    • Wi-Fi Tablet Best: 720 MB per hour / Low: 320 MB per hour
    • Wi-Fi PC/Mac Best: 1310 MB per hour / Low: 470 MB per hour

    The size of each episode or Movie on Catch up TV can be found on the Synopsis tab.

    You can use Foxtel Go at a Wi-Fi location or a personal hotspot when you are in Australia provided you have an internet connection. Some locations offer Wi-Fi hotspots where you can log onto the internet for free. e.g. McDonalds, Starbucks, etc. Any data charges incurred are charged to the business and not to you. When connected to Wi-Fi, you'll see a Wi-Fi symbol on your device.

    Foxtel from Telstra customers with a Foxtel iQ or iQHD set top box can Remote Record and send a channel change to their set top box. Unfortunately this functionality is not available to Foxtel on T-Box customers.

    You can pause and rewind the last 30 minutes of Live TV, even if you've just changed to that channel. Due to device restrictions users of Samsung Android devices are unable to use this feature.

    Foxtel Go is a streaming video service. Streaming means that images and sound are delivered live to your device to view when you press Play, rather than being downloaded to your device to view at a later time.

    Games you'd normally see on Foxtel from Telstra or Foxtel on T-Box on FOX SPORTS 3 are broadcast on Foxtel Go on the Footy Play Plus channel

    There are no Catch Up of AFL games or magazine shows on Foxtel Go due to content restrictions.

    The key symbol indicates that a channel isn't part of your package. You need to upgrade your Foxtel from Telstra or Foxtel on T-Box package to watch it. Your package can not be updated through the Foxtel Go app. For Foxtel on T-Box customers you can update your packages in the T-Box App, at www.telstra.com/tboxsetup, via 13 2200 or in store. For Foxtel from Telstra customers you can update your packages through the store or via 13 1999. The lock symbol indicates that, as part of your parental control setting, you've locked this classification of content, and can't watch it. If you want to change the settings then the primary (i.e. the first username created and linked to your account) account holder can change these by:

    • Go to the settings' icon in the app (top right)
    • Access parental controls'
    • Choose which classifications you'd like to restrict
    • No other username or password can change the parental control settings.

    We may be required to block out specific programming from time to time, e.g. if a channel doesn't have the legal right to broadcast the programme over the internet. However, all live channels are the same as channels you watch through Foxtel from Telstra or Foxtel on T-Box.

    The vast majority of the Foxtel on T-Box content is available via Foxtel Go. There are some minor exceptions. MTV Music and MTV Dance channels are not available. FOOTY PLAY and FOOTY PLAY+ (overflow) channels are not available on PC and Mac only.

    Access to Foxtel Go is included in your Foxtel on T-Box and Foxtel from Telstra subscription. However, you will incur data charges when accessing the service on a 3G/4G network.

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