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When you buy a movie or TV show from BigPond Movies you can usually watch it as often as you like. But there are a few exceptions. This article explains what happens when a show you bought is no longer available.

You won’t be able to watch a movie or TV show if:

  • the studio asks us to withdraw it
  • we no longer have the rights to show it
  • showing it breaks the law or exposes us to legal claims
  • we cancel or suspend your account because you broke the terms and conditions
  • you cancel your account

Will you warn me before you withdraw a show that I’ve bought?

We’ll try to give you as much notice as possible.  

Do I get a refund if you withdraw a show?

If you bought the show up to three months before we withdraw it and you paid with your credit or debit card, we’ll give you a refund.

What if I bought the show with an account credit?

If you paid for the show with an account credit from your BigPond Movies account, we’ll put the credit back in your account.

What if I bought the show more than 3 months ago?
If you bought the show three to 12 months before the withdrawal date, we’ll give you a credit, not a refund.

We can’t give you a refund or credit if:

  • you cancel your BigPond Movies account (unless it’s because we broke the terms and conditions)
  • we cancel or suspend your account because you broke the terms and conditions
  • we told you before you bought the show that it would be withdrawn.

 

 

 

 

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