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Remove Apple Music using your Telstra 24x7 My Account


1. Sign in to Telstra 24x7 My Account using your Telstra ID and password or Facebook details

2. On the ‘Plans & usage’ tab on the left, select the mobile service with the Apple Music subscription

3. On the right of the screen, select Add-ons, then next to Apple Music select Manage

4. Under the Apple Music section, select Remove

5. You’ll see the following message:


Remove Apple Music with your Telstra 24x7® App

1. Sign in to the Telstra 24x7®App using your Telstra ID.

2. Select the device within Services.

3. Select Add One.

4. Under Applied Add Ons, select Apple Music


5. Select Cancel Apple Music then Confirm

Good to know: It may take up to 24 hours to cancel Apple Music

What if I cancel my subscription halfway through the month?

If you have a paid subscription and it was billed through Telstra, we’ll refund the unused balance to your mobile account.

Once I’ve cancelled my Apple Music subscription, can I get it back?

Yes, no worries. To resume your Apple Music subscription:

  1. Sign in to Telstra 24x7 My Account or the Telstra 24x7®App
  2. Select your Mobile service from the Services tab
  3. Select the Add-ons tab
  4. Select Add Apple Music,  follow any prompts and you’re done






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