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Where can I see my Apple Music subscription details?

  1. Log in to Telstra 24x7 My Account or the Telstra 24x7® App
  2. Select your Mobile service
  3. Click the Add-ons tab.

What do I do if I forget my Apple ID or password?

Retrieve your Apple ID
Reset your Apple ID password

Still having problems? Contact Apple Care.

How much of my information do you give to Apple?

As part of Telstra’s contract to host Apple Music, we share with Apple:

  • your mobile number
  • your Telstra account number
  • your country 
  • whether you’re subscribed to Apple Music 

How do I sync my Apple Music library with my devices?

You can sync your music using the settings in your phone or the settings in iTunes.

Want more information? Visit the Apple support page.  

Good to know:

  • Syncing your music over a mobile network will use data.

What happens to my Apple Music when I change my phone?

If you used your Apple ID to log in on your new phone, your music preferences and playlists will be available on your new iOS phone. 

To listen offline you’ll need download the music to your new phone.

Can my kids or my partner have Apple Music if their phone is on my account?

Yes. You can add their Apple Music subscription to your account via Telstra 24x7 My Account or the Telstra 24x7 App.  

When will my Apple Music account work on my new phone or SIM?

Your Apple Music account will work as soon as you activate your new SIM.  We’ll send you a text confirming your Apple Music subscription is active.

Which devices can I listen to Apple Music on?

You can listen to Apple Music on:

  • iPhone IOS 8.4 or higher
  • iPad IOS 8.4 or higher
  • iPod touch IOS 8.4 or higher
  • Mac 
  • PC
  • Android 4.3 or higher
  • SONOS Controller Build 6.2.2 or higher  

Where can I get Apple Music Help and Support?

We don’t offer it directly. But you can visit the Apple website to Get Support.





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