Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

This article explains the billing options for Apple Music once your 6-month bonus membership ends. It also explains how to change billing options.

Can I continue my subscription after the 6-month membership ends?

Yes you can continue your subscription. Unless you cancel your subscription, you’ll be automatically moved to a month to month subscription for $11.99 per month, which will be added to your Telstra bill.   

Can I pay Apple directly instead?

Yes, if you prefer you can choose to pay Apple directly with the following steps:

  1. Unsubscribe your Apple Music account via Telstra 24x7 My Account or the Telstra 24x7® App
  2. Subscribe via Apple

I’m paying Apple directly. Can I charge it to my Telstra mobile bill?

Yes. Follow these steps:

  1. Use the Apple Music app to unsubscribe your Apple Music account 
  2. Add Apple Music to your mobile account via Telstra 24X7 My Account or the Telstra 24x7 App

When will I be charged for my Apple Music subscription?

You’ll be charged once a month at the same time as your Telstra mobile bill.  

For the first month, you won’t be charged for the whole month. Instead you’ll only be charged for the number of days until your Telstra bill.  

How do I know when my bonus Apple Music membership ends?

Check via Telstra 24X7 My Account or the Telstra 24x7 App.

How will Apple Music look on my Telstra Mobile Bill?

Where can I get help with my Apple Music subscription?

For problems with the Apple Music app, contact AppleCare.

For Telstra billing queries, call 13 22 00.

 

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store