Set Up

Showing 21 articles

• Set up Telstra Mail™ on Mac OSX (10.5 to 10.7)

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Troubleshooting for Telstra Mail™

• Calendar issues since moving to Telstra Mail™

• Set up Telstra Mail™ on Outlook 2003

• Set up Telstra Mail™ on Outlook 2016

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• Set up Telstra Mail™ on Windows Live Mail

• Set up Telstra Mail™ on Windows Vista Mail

• Set up Telstra Mail™ on Outlook 2013

• Set up Telstra Mail™ on Windows Mail 10

• Moving your email content and contacts & calendar items

• Inactive Mailbox

• Moving to our new Telstra Mail service

• IMAP, POP and SMTP information for manual email setup

• What is the difference between IMAP and POP?

• Accessing your email with Webmail

• Set up Telstra email on the BigPond® platform, on your computer

• Change or recover your username or email password

• Setting up and troubleshooting your Telstra email account

• Suspended email address

• Phishing or hoax email scams

• Access your email while travelling

• Set up Telstra Mail™ on Outlook 2010

• Set up Telstra Mail™ on Outlook 2007

• How to forward Telstra emails to another account

• Close or reopen an additional mailbox

• Step by Step guide to setting up features on your mobile or tablet

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• Set up Telstra Mail™ on your device

• Set up Telstra Mail™ for your computer’s email client

  Update your settings on your computer for your email program

  Please note only use this setup wizard tool if you are moving from Outlook.com to Telstra Mail and if you previously setup using your email program to access email.

  The Telstra Mail^™ Setup Wizard tool will automatically update your email application with the new Telstra Mail settings while maintaining your current email protocol* i.e. POP or IMAP

  To run Telstra Mail Setup Wizard, select your operating system below and follow the installation instructions as prompted on your screen. 

  Install for Windows   Install for Mac

   

  *If you'd like to change the email protocol you are currently using, you will need to manually create a new email account on your email application. Telstra Mail recommends IMAP as it allows synchronisation of your email, contacts and calendar across all of your devices. Once you’ve successfully created your new account you can then disable or delete your previous email account.

  It’s a good idea to back up your email data before making any changes to your email settings.

   

  Minimum Requirements for Telstra Mail^TM Setup Wizard

  Windows	Apple / Mac
  Microsoft Outlook Express 6 Microsoft Outlook 2007, 2010, 2013, 2016 Windows Live Mail Version 12 (2007), 2009, 2011, 2012 Thunderbird version 38 (latest)	Mac OS X Mail (10.6 and above) Microsoft Entourage 2008 Microsoft Outlook 2011, 2016 Thunderbird version 38 (latest)

  Please note, Windows 8 Mail and Windows 10 Mail are not supported.

  Manually set up Telstra Mail^™ for your email client on your computer

  To set up Telstra Mail^™ for your computer email client, you'll need:

  • Your Telstra username and password.
  • Recommended email settings for Telstra Mail^™
  • Your email client’s instructions on how to update your settings

  It’s a good idea to back up your email data and keep your email application up to date.

   

  
  
  

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• Recommended email settings for Telstra Mail

• Telstra Mail™ Web Accessibility

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

• How to use the folder features of Telstra Mail™

• How to use the contacts features of Telstra Mail™

• How to use the calendar features of Telstra Mail™

• Telstra email validation for your email address security

• Email Folder issues since moving to Telstra Mail™

• Download the Telstra Mail™ Webmail User Guide

• New Telstra Mail and Exchange Active Synchronisation (EAS)

• Setup Telstra Mail™ on Windows Mail