This article gives you step-by-step instructions to add a Telstra Mail email account to your Outlook 2013 mail program and tells you the mail server names and numbers you’ll need.

Before you start

You'll need your Telstra Mail email address and password.

Forgotten something? Retrieve your email address or password here.

Good to know:

  • You may incur data charges when you setup and use your Telstra Mail account.


To add your Telstra email address to Outlook:

  1. Open Microsoft Outlook 2013

  2. Open the File menu, then select Info

  3. Press the Account Settings button; then in the drop-down box select Account Settings

  4. In the Email Accounts window, select New under the email tab

  5. In the Auto Account Setup window:

    • Make sure ‘Manually configure server settings or additional server types’ is ticked
    • Select Next

  6. Make sure POP or IMAP is selected, and then select Next

  7. Update the User Information:

    • In Your name, enter your name as you want it to appear on your emails; for example Sam Lynch or Belle E. Button-Lint
    • In E-mail address, enter your email address ending in or

  8. Update the Server Information:

    • In Account Type select IMAP
    • In Incoming mail server enter:
    • In Outgoing mail server (SMTP) enter:

  9. Update the Logon Information:

    • In Username enter your Telstra Mail email address
    • In Password enter your Telstra email account password – REMEMBER it will be case-sensitive!
    • Untick the box ‘Require logon using Secure Password Authentication (SPA)’

  10. Select More Settings and click on the Outgoing Server tab:

    • Make sure ‘My outgoing server (SMTP) requires authentication’ is ticked
    • Make sure ‘Use same settings as my incoming mail server’ is selected

  11. Select the Advanced tab:

    • For ‘Incoming server (IMAP)’ enter: 993
    • For ‘Use the following type of encrypted connection’ choose SSL in the drop-down box
    • For ‘Outgoing server (SMTP)’ enter: 465
    • For ‘Use the following type of encrypted connection’ choose SSL in the drop-down box

  12. Select Ok and then Next. Microsoft Outlook will now test the email settings.

  13. Microsoft Outlook will test your email settings. Once it’s done, select Close

  14. Select Finish. Your Telstra email address should now be added.

Good to know:

  • If you get an error message, check whether you have mistyped your case-sensitive password.
  • If you get a ‘Failed’ message, go back and double-check your settings.


Outlook is a registered trademark of Microsoft Corporation in the United States and/or other countries.





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