Using the setup and troubleshooting tool

Use our smart troubleshooting tool to run tests on your email, find your setup details, or reset your password.

Manual setup

To set up your Telstra Mail® manually you’ll need to know the server names and port numbers; this includes IMAP and POP configurations.

IMAP and POP both let you download emails to your phone, computer or tablet. The difference is: 

IMAP syncs your email with the email server. Anything you do to your emails – like reply, delete or mark as read – will be updated on all your devices;

POP doesn’t sync your email with the mail server. Anything you do to your email – like reply, delete or mark as read – will only happen on that device.

Quick tips

If you're switching from using POP to IMAP, your POP folder setup will be lost. To keep them, log into webmail and re-create the folders before you change over.

IMAP settings

IMAP is the recommended setting for Telstra Mail customers.

Account type

  • Account type: IMAP

Incoming server details

  • Incoming server address: imap.telstra.com
  • Incoming server port: 993
  • Encrypted connection: SSL

Outgoing server details

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • SMTP authentication: On
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password

  • Username: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
  • Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check

  • Make sure ‘Outgoing server requires authentication’ is ticked.

POP settings

Account type

  • Account type: POP3

Incoming server details

  • Incoming server address: pop.telstra.com
  • Incoming server port: 995
  • Encrypted connection: SSL

Outgoing server details

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password

  • Username: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
  • Password: Your Telstra email account password – REMEMBER it’s case sensitive.

Other settings to check:

  • Make sure ‘Outgoing server requires authentication’ is ticked

Old BigPond settings

Please note these settings are for older BigPond Email accounts.

Account type

  • Account type: POP3

Incoming server details:

  • Incoming server address: mail.bigpond.com
  • Incoming server port: 995
  • Encrypted connection: SSL

Outgoing server details:

  • Outgoing server address: mail.bigpond.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: With SSL encryption

Username & Password

  • Username: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
  • Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check

  • Make sure ‘Outgoing server requires authentication’ is ticked.