Manage

Showing 15 articles

• Troubleshooting for Telstra Mail™

• Calendar issues since moving to Telstra Mail™

• Email Folder issues since moving to Telstra Mail™

• Set up Telstra Mail™ on Mac OSX (10.5 to 10.7)

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Set up Telstra Mail™ on Outlook 2003

• Set up Telstra Mail™ on Outlook 2016

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• Set up Telstra Mail™ on Windows Live Mail

• Set up Telstra Mail™ on Windows Vista Mail

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• Set up Telstra Mail™ on your device

• Set up Telstra Mail™ for your computer’s email client

• Recommended email settings for Telstra Mail

• Telstra Mail™ Web Accessibility

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

• How to use the folder features of Telstra Mail™

• How to use the contacts features of Telstra Mail™

• How to use the calendar features of Telstra Mail™

• Telstra email validation for your email address security

• Download the Telstra Mail™ Webmail User Guide

• New Telstra Mail and Exchange Active Synchronisation (EAS)

• Setup Telstra Mail™ on Windows Mail

• Set up Telstra Mail™ on Outlook 2013

• Set up Telstra Mail™ on Windows Mail 10

• Moving your email content and contacts & calendar items

  We’ll move your email, contacts and calendar items to the new Telstra Mail™ service. If you’ve been advised that we haven’t been able to move your content, you’ll still be able to access content in your Outlook.com email directly through Outlook.com. You’ll also be to manually move your content to Telstra Mail (if required).

  If you are using an email client you can continue to view emails prior to the move to Telstra Mail by not changing the email settings. However to access, send or receive emails after the move to Telstra Mail, set up a new email account using the Telstra Mail settings.

  Microsoft will automatically remove the content as per their mail ageing policy over time.

  Accessing and moving your email content

  You can forward individual emails from your Outlook.com account to your Telstra Mail account. If you’d like to forward all of your emails please follow the below steps.

  Step 1

  If you’ve already got a copy of your email in an email client please proceed to Step 3.

  If you haven’t set up an email client please move to Step 2.

  Step 2

  Setup a new account in your email client using the Outlook.com IMAP email settings

  Account Type: IMAP

  • Incoming Server address: imap-mail.outlook.com
  • Incoming Sever port: 993
  • Encrypted connection: SSL

  Outgoing Server address: smtp-mail.outlook.com

  • Outgoing Sever port: 857
  • Authentication: Yes
  • Encrypted connection: STARTTLS on port 587

  Username & Password

  • Enter the full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
  • Enter your Outlook.com account password (case sensitive)

  Other settings to check

  • Ensure the checkbox is ticked for ‘Outgoing server requires authentication’

  Step 3

  Setup a new account in your mail client using the new Telstra Mail settings.

  Step 4

  Drag and drop them into your new Telstra Mail account in your mail client.

  Please note if you have a large number of messages this may take some time. It is recommended you drag and drop each individual folder instead of moving all in one attempt.

  Moving your contacts from Outlook.com to Telstra Mail

  Step 1

  Login to Outlook using your Telstra ID and password

  Step 2

  On the top left hand corner of the screen click on the application selector and select People

  Step 3

  Select Manage then select “Export for Outlook.com and other services”

  You’ll be prompt you to save a .csv file to your computer. Select Save

  Step 4

  Log in to Telstra Mail and then select the Contacts Tab

  Select More, then Import

  Step 6

  Click on Select a file, then select the file you’ve saved onto your computer e.g. OutlookContacts.csv

  Select Upload

  Sharing calendar items from Outlook.com to Telstra Mail

  Step 1

  Click Login to Outlook using your Telstra ID and password

  Step 2

  On the top left hand corner of the screen click on the application selector and select Calendar

  Step 3

  Select Share and the name of the calendar

  Step 4

  Enter your email address in the field displayed. Leave the permissions as Co-Owner (the default)

  Step 5

  Select Close and keep browser tab open

  Step 6

  Open a new browser tab and log in to Telstra Mail

  You will see an email telling you that your email account “would like to share an Outlook.com Calendar with you”.

  Step 7

  Click Accept. A new browser window will open. You’ll need to confirm the sharing of the calendar with Telstra mail.

  Was this helpful?

  Yes it was, thank you No, I still need help

  Thank you for your feedback

  Thank you for your feedback. We have submitted your suggestion.

  Please tell us why ------------- Select ---------------- It doesn't address what I needed help with The information is wrong I don't understand it There's too much to read If you have any other feedback about this answer (no account info, please), let us know below:

  Submit Cancel

  Still need to get in touch?

  Contact Us Ask CrowdSupport®

• Inactive Mailbox

• IMAP, POP and SMTP information for manual email setup

• What is the difference between IMAP and POP?

• Accessing your email with Webmail

• Set up Telstra email on the BigPond® platform, on your computer

• Change or recover your username or email password

• Setting up and troubleshooting your Telstra email account

• Suspended email address

• Phishing or hoax email scams

• Access your email while travelling

• Set up Telstra Mail™ on Outlook 2010

• Set up Telstra Mail™ on Outlook 2007

• How to forward Telstra emails to another account

• Close or reopen an additional mailbox

• Step by Step guide to setting up features on your mobile or tablet

• Moving to our new Telstra Mail service