What do I do if my Telstra Mail® email is de-activated?
Why was my Telstra Mail® email de-activated?
Your email has been de-activated because you haven’t used it for 180 days but don’t worry, just follow the below steps to get it reactivated.
To keep your Telstra Mail® email account active you need sign into Telstra webmail directly - or remotely using an email program - at least once every 180 days.
How do I re-activate my email?
There are two ways to reactivate your email account:
- Sign into Telstra 24x7 My Account
- Give us call on 13 22 00
It takes about 30 minutes for us to re-activate your account.
Can I re-activate my old BigPond email?
You can re-activate your old BigPond Mailbox using the steps above.
Your Telstra Mail® account can be re-activated providing it has not been de-activated for more than six months.
Still need to get in touch
Prefer to talk to someone over the phone? We're here to answer your questions.