This articles explains why your mailbox has been de-activated and tells you how to reactivate it.
Why was my Telstra Mail email de-activated?
Your email was de-activated because you haven’t used it for 180 days.
To keep your Telstra Mail® email account active you need login to Telstra webmail directly - or remotely using an email program - at least once every 180 days.
How do I re-activate my email?
There are two ways to reactivate your email account:
- Log in to Telstra 24x7 My Account
- Call 13 22 00
It takes about 30 minutes for us to re-activate your account.
Good to know:
- Your Telstra Mail account can be re-activated providing it has not been de-activated for more than six months.
Can I re-activate my old BigPond email?
You can re-activate your old BigPond Mailbox using the steps above.
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