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This articles explains why your mailbox has been de-activated and tells you how to reactivate it.

Why was my Telstra Mail email de-activated?

Your email was de-activated because you haven’t used it for 180 days.

To keep your Telstra Mail® email account active you need login to Telstra webmail directly - or remotely using an email program - at least once every 180 days.

How do I re-activate my email?

There are two ways to reactivate your email account:

It takes about 30 minutes for us to re-activate your account.

Good to know:

  • Your Telstra Mail account can be re-activated providing it has not been de-activated for more than six months.

Can I re-activate my old BigPond email?

You can re-activate your old BigPond Mailbox using the steps above.  





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