How do I add another mailbox to my Telstra account?

Eligible Telstra customers can request a Telstra email address and mailbox. You can also add up to 14 more mailboxes to your account, each with a different email address.

You also get 10GB of storage space to use across your mailboxes.

 

Before you add or close a mailbox:

You'll need your primary Telstra email address and password.

Forgotten something? Retrieve your email address or password.

Add a mailbox:

  1. Sign in to My Telstra using your Telstra ID
  2. From the Hhome page, select the Profile icon at the top of the pagescreen. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen - You will need a primary Telstra email address attached to the account
  3. Select Manage mailboxes from the left-hand menu. Ensure that the account you have selected has an existing mailbox
  4. Select Manage mailboxes next to the existing required mailbox
  5. A new screen will open, then Nnext to Manage mailboxes select Add Mailbox
  6. Enter the username you want, then select Check to confirm its availability
  7. If you the username is available, enter a password that complies with the password parameters
  8. Select Confirm.  Allow 30 minutes for your new mailbox to be set up.

 

Close a Mailbox:

  1. Sign in to My Telstra using your Telstra ID
  2. From the Hhome page, select the Profile icon at the top of the screenpage. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Scroll down and find the existing mailbox, thenFrom the left-hand menu, select Manage mailboxes. 
  4. From the list, select the mailbox you wish to close and click the Manage Mailboxes link.
  5. A new window will open –- Cclick the mailbox you want to close and then select Close mailbox
  6. Select Confirm. Allow 30 minutes for your mailbox to be closed.

 

Reopen a Mailbox:

If you closed a mailbox in the last 6 months and you are an existing Telstra customer, you can contact us to see if it can be re-opened.  

 

Good to know:

  • Mailboxes closed more than 6 months ago are not available anymore.

 

 

 

 

 

 

 

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