I forgot my username

You'll need

  • Your email address
  • Your Telstra home phone number
  • Your mobile number
  • Your date of birth

I forgot my email password

You'll need

  • Your username
  • Your date of birth

Good to know

  • If you reset your password, you’ll also need to update your password in your modem settings.
  • If you use a non-Telstra email program like Outlook or Windows Mail, you’ll need to update your password there too.