How To

Showing 4 articles

• Troubleshooting for Telstra Mail™

• Calendar issues since moving to Telstra Mail™

• Email Folder issues since moving to Telstra Mail™

• Set up Telstra Mail™ on Mac OSX (10.5 to 10.7)

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Set up Telstra Mail™ on Outlook 2003

• Set up Telstra Mail™ on Outlook 2016

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• Set up Telstra Mail™ on Windows Live Mail

• Set up Telstra Mail™ on Windows Vista Mail

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• Set up Telstra Mail™ on your device

• Set up Telstra Mail™ for your computer’s email client

• Recommended email settings for Telstra Mail

• Telstra Mail™ Web Accessibility

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

  Telstra Mail^™ will only work on the newer and more secure browsers. Find out how to upgrade your browser.

  Create a new email and add an attachment file

  1. Select New Email
  2. In the To address bar, enter the full email address you would like to send the email to or select from contacts
  3. If you want to send a copy to someone else, select Cc on the right – and then enter in their full email address in the Cc field
  4. Enter in a Subject and type your message
  5. Select the paperclip icon next to Attachments
  6. Select attachment to send from where you saved it in your folders or desktop
  7. Select Send

  View or download an attachment

  1. Select the email with an attachment – which will then display in the preview pane.
  2. Click the Download icon next to an attachment to download this file.
  3. Click the Preview icon to view the attachment. (Note: the Preview function is only available for some file types .)
  4. If the attachment is a Calendar invitation, click the Add to calendar icon to add this event to your Calendar.

  Reply to an email

  1. Click on the email you want to reply to
  2. Select Reply or Reply All
  3. Type in your message
  4. Select Send You can return to your inbox by selecting it in the left-hand menu

   

  Create an email signature

  1. Click Settings
  2. Select the Mail menu, then select Signature Auto Insert Signature will be selected by default Set signature position, above or below email content
  3. Click Add and Set email as default if you choose
  4. Select Plain or Rich text email – if selecting rich you can use the toolbar to format your signature
  5. Enter in a Name to identify the signature
  6. Enter in your signature details and select Save

  Set up email auto forwarding

  1. Click Settings
  2. Select the Mail menu, then select Auto-forward
  3. Tick the check box to Enable Auto-forward (if it’s not already ticked)
  4. Enter in the full email address where you want emails to be sent in the Destination field
  5. “Keep a copy in your inbox” will be ticked by default (unselect this if you do not require copies to be kept)
  6. Select Save

  Add a rule to manage your emails

  1. Click Settings
  2. Select the Mail menu, then select Organise Inbox
  3. Click Add and enter a Rule Name
  4. Active will be ticked by default
  5. Select the action you would like to take (eg. Move to folder, Forward to email or Delete permanently) from the dropdown menu
  6. Enter in criteria for your rule to apply to an email (whether an email does or doesn’t contain something in its Subject, From, To or CC)
  7. Select Save

  How to add an email account

  1. Click Settings
  2. Select the Mail menu
  3. Click Add email account and Select Add
  4. Enter in a Description (which will be used in your left-hand navigation for Mail)
  5. Enter in your Username, Email address and Password for that email address
  6. Select a Mail server type (eg IMAP / POP) 
  7. Select Save

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• How to use the folder features of Telstra Mail™

• How to use the contacts features of Telstra Mail™

• How to use the calendar features of Telstra Mail™

• Telstra email validation for your email address security

• Download the Telstra Mail™ Webmail User Guide

• New Telstra Mail and Exchange Active Synchronisation (EAS)

• Setup Telstra Mail™ on Windows Mail

• Set up Telstra Mail™ on Outlook 2013

• Set up Telstra Mail™ on Windows Mail 10

• Moving your email content and contacts & calendar items

• Inactive Mailbox

• IMAP, POP and SMTP information for manual email setup

• What is the difference between IMAP and POP?

• Accessing your email with Webmail

• Set up Telstra email on the BigPond® platform, on your computer

• Change or recover your username or email password

• Setting up and troubleshooting your Telstra email account

• Suspended email address

• Phishing or hoax email scams

• Access your email while travelling

• Set up Telstra Mail™ on Outlook 2010

• Set up Telstra Mail™ on Outlook 2007

• How to forward Telstra emails to another account

• Close or reopen an additional mailbox

• Step by Step guide to setting up features on your mobile or tablet

• Moving to our new Telstra Mail service