How To

Showing 7 articles

• How do I set up Telstra Mail® on my Mac – for OSX 10.5 to 10.10 and above?

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Moving to our new Telstra Mail service

• How do I retrieve a deleted email from Telstra webmail?

• Why aren’t emails I send appearing in my Sent folder? 

• Why can’t I send or receive emails on Telstra Mail®?

• Why is my email forwarding not working?

• Why can’t I see my emails in Telstra webmail?

• Can I keep my Telstra email address if I close my Telstra account?

• How can I block spam on my Telstra email?

• How do I fix a problem with my Telstra Mail®?

• Calendar issues since moving to Telstra Mail™

• Can I retrieve a deleted email folder?

• Set up Telstra Mail™ on Outlook 2003

• How do I set up my Telstra Mail® on Outlook 2016?

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• How do I set up my Telstra Mail® on Windows Live Mail?

• How do I set up my Telstra Mail® on Windows Vista Mail?

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• How do I get my Telstra emails on my phone or tablet?

• Set up Telstra Mail™ for your computer’s email client

• Recommended email settings for Telstra Mail

• How do I set up Web Accessibility and Screen Reader Functionality for Telstra Mail®?

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

  Telstra Mail^™ will only work on the newer and more secure browsers. Find out how to upgrade your browser.

  Create a new email and add an attachment file

  1. Select New Email
  2. In the To address bar, enter the full email address you would like to send the email to or select from contacts
  3. If you want to send a copy to someone else, select Cc on the right – and then enter in their full email address in the Cc field
  4. Enter in a Subject and type your message
  5. Select the paperclip icon next to Attachments
  6. Select attachment to send from where you saved it in your folders or desktop
  7. Select Send

  View or download an attachment

  1. Select the email with an attachment – which will then display in the preview pane.
  2. Click the Download icon next to an attachment to download this file.
  3. Click the Preview icon to view the attachment. (Note: the Preview function is only available for some file types .)
  4. If the attachment is a Calendar invitation, click the Add to calendar icon to add this event to your Calendar.

  Reply to an email

  1. Click on the email you want to reply to
  2. Select Reply or Reply All
  3. Type in your message
  4. Select Send You can return to your inbox by selecting it in the left-hand menu

   

  Create an email signature

  1. Click Settings
  2. Select the Mail menu, then select Signature Auto Insert Signature will be selected by default Set signature position, above or below email content
  3. Click Add and Set email as default if you choose
  4. Select Plain or Rich text email – if selecting rich you can use the toolbar to format your signature
  5. Enter in a Name to identify the signature
  6. Enter in your signature details and select Save

  Set up email auto forwarding

  1. Click Settings
  2. Select the Mail menu, then select Auto-forward
  3. Tick the check box to Enable Auto-forward (if it’s not already ticked)
  4. Enter in the full email address where you want emails to be sent in the Destination field
  5. “Keep a copy in your inbox” will be ticked by default (unselect this if you do not require copies to be kept)
  6. Select Save

  Add a rule to manage your emails

  1. Click Settings
  2. Select the Mail menu, then select Organise Inbox
  3. Click Add and enter a Rule Name
  4. Active will be ticked by default
  5. Select the action you would like to take (eg. Move to folder, Forward to email or Delete permanently) from the dropdown menu
  6. Enter in criteria for your rule to apply to an email (whether an email does or doesn’t contain something in its Subject, From, To or CC)
  7. Select Save

  How to add an email account

  1. Click Settings
  2. Select the Mail menu
  3. Click Add email account and Select Add
  4. Enter in a Description (which will be used in your left-hand navigation for Mail)
  5. Enter in your Username, Email address and Password for that email address
  6. Select a Mail server type (eg IMAP / POP) 
  7. Select Save

  Was this helpful?

  Yes it was, thank you No, I still need help

  Thank you for your feedback

  Thank you for your feedback. We have submitted your suggestion.

  Please tell us why ------------- Select ---------------- It doesn't address what I needed help with The information is wrong I don't understand it There's too much to read If you have any other feedback about this answer (no account info, please), let us know below:

  Submit Cancel

  Still need to get in touch?

  Contact Us Ask CrowdSupport®

• How do I to use folders to organise my emails?

• How do I to use folders to organise my emails?

• How to use the calendar features of Telstra Mail™

• Why do I need to validate my new email address?

• Download the Telstra Mail™ Webmail User Guide

• What is Exchange Active Synchronisation (EAS)?

• Setup Telstra Mail™ on Windows Mail

• How do I set up my Telstra Mail® on Outlook 2013?

• How do I set up my Telstra Mail® on Windows Mail 10?

• Moving your email content and contacts & calendar items

• What do I do if my Telstra email is de-activated?

• What IMAP, POP and SMTP info do I need to set up my email?

• What is the difference between IMAP and POP?

• What is Telstra webmail?

• Set up Telstra email on the BigPond® platform, on your computer

• What if I forget my Telstra username or email password?

• Setting up and troubleshooting your Telstra email account

• Why is my Telstra email suspended?

• What are phishing or hoax email scams?

• How do I use my Telstra email overseas?

• How do I use my Telstra email overseas?

• How do I set up my Telstra Mail™ on Outlook 2007?

• How do I forward my Telstra emails to another account?

• How do I add another mailbox to my Telstra account?

• Step by Step guide to setting up features on your mobile or tablet

• How do I monitor my Telstra Mail® storage?

• Can I block someone on email?

• How do I sync my Telstra email contacts and calendar on my mobile device?