Sometimes forwarded emails come back marked ‘undeliverable’. This article explains why, and how to fix the problem.

What does the undeliverable message look like?

You may get a message that looks like this:

“The Message was undeliverable due to the following reason:

Reason: SPF: IP_ADDRESS is not allowed to send email from DOMAIN”

Why do I get this message?

Some email providers won’t allow other email providers to forward emails to them.

How can I fix it?

To allow email forwarding from Telstra Mail, contact the other email provider to request this function.

Can’t fix the problem?

Contact us


Or subscribe to Telstra Platinum for 24x7 tech support by phone, online or in-store. Home visits are also available. Charges apply for Telstra Platinum services.






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