This article contains email troubleshooting instructions for your computer, phone or tablet.

I can’t send or receive emails on my phone or tablet:

  1. Check your internet connection
  2. Check your password is correct
    Forgotten something? Recover your username and password here.

  3. Make sure you’re using the latest email settings for your device


I can’t send or receive emails on my computer:

Use our Smart Troubleshooting tool to diagnose and fix send and receive issues for:

  • Mac Mail
  • Microsoft Outlook
  • Windows Mail


Need more help?

Watch our video on How to Troubleshoot your Email





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