This article contains email troubleshooting instructions for your computer, phone or tablet.
I can’t send or receive emails on my phone or tablet:
- Check your internet connection
- Check your password is correct
Forgotten something? Recover your username and password here.
- Make sure you’re using the latest email settings for your device
I can’t send or receive emails on my computer:
Use our Smart Troubleshooting tool to diagnose and fix send and receive issues for:
- Mac Mail
- Microsoft Outlook
- Windows Mail
Need more help?
Watch our video on How to Troubleshoot your Email