You can use Telstra’s Smart Troubleshooting tool to quickly identify an email problem and get simple instructions to fix it. The tool works with many popular Mac and Windows mail programs.
Which email programs can it help me with?
- Microsoft Outlook
- Mac Mail
- Windows Mail
Can it find my POP3 details?
Yes - the Smart Troubleshooting tool can provide all POP3, IMAP and SMTP details for use with mobile phones and tablets.
What if it can’t solve my problem?
If you’re still having trouble, contact us on 13 22 00
Need more help?
Watch our video on How to troubleshoot your Email
Still need to get in touch
Prefer to talk to someone over the phone? We're here to answer your questions.