You can use Telstra’s Smart Troubleshooting tool to quickly identify an email problem and get simple instructions to fix it. The tool works with many popular Mac and Windows mail programs.

Troubleshoot now

Which email programs can it help me with?

  • Microsoft Outlook
  • Mac Mail
  • Windows Mail

Can it find my POP3 details?

Yes - the Smart Troubleshooting tool can provide all POP3, IMAP and SMTP details for use with mobile phones and tablets.

What if it can’t solve my problem?

If you’re still having trouble, contact us on 13 22 00



Need more help?

Watch our video on How to troubleshoot your Email





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us