Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

If you can’t find your NETGEAR Nighthawk’s Wi-Fi signal

If you don’t see your Nighthawk’s Wi-Fi signal in your computer or mobile device’s list of networks:

  • Try refreshing the list of networks
  • If it’s still not appearing, check the Nighthawk’s screen: if it’s dark it might be in sleep mode.
  • Press ‘Power’ to wake it up.

If your Nighthawk is plugged in to your computer with the USB cord, make sure its Wi-Fi is set to stay on while plugged in.

  1. While connected to the Nighthawk, launch a web browser;
  2. Enter http://m.home or http://192.168.1.1
  3. Enter the username and password
    • The default username and password are admin and password
  4. Select ‘Setup’
  5. Select ‘Router setup’
  6. In the tethering section, select ‘Use the USB port for ‘Charge only’

If your Nighthawk is not connecting to the mobile network

If you’re getting the ‘No Signal’ icon on your Nighthawk’s screen or dashboard, check that:

  • You’re in a Telstra coverage area, and
  • The SIM is correctly inserted and active.

If you are on a Pre-Paid service, make sure you have not run out of credit.

If the above steps don’t help, you may need to create or update the default connection profile:

  1. While connected to the Nighthawk, launch a web browser;
  2. Enter http://m.home or http://192.168.1.1
  3. Enter the username and password
    • The default username and password are admin and password
  4. Select ‘Settings’
  5. Select ‘Advanced Settings’
  6. Select ‘Cellular’
  7. In the APN section, review the ISP Settings
  8. If this is blank, call us on 13 22 00 and say ‘Mobile Phone Fault’

Need more help?

Watch our video on How to set up the NETGEAR Nighthawk® M1

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store