Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

  • Your plan may have a speed tier or a maximum line speed, but your actual speed will always depend on where you are, and what broadband technology type you are connected to.
  • We are unable to tell you your maximum achievable speed until your service is up and running.
  • If your broadband is already up and running, you can find out for yourself by doing a speed test.
  • Check out the tables below for typical speeds on the different technologies:

On our existing technology:

Technology type Maximum Line Speed
ADSL Standard Speed N/A*

ADSL2+ Standard Speed

Cable Speed Maximum of 50Mbps into the home
Cable Speed (with Premium Speed Boost) Maximum of 100Mbps into the home

*ADSL speeds can be affected by many factors, so we don’t give a maximum speed.

On Telstra Velocity:

Telstra Velocity Speed Tiers Typical minimum speeds between 7pm-11pm
Standard Evening Speed 10Mbps

Actual speeds may vary, including due to your location/equipment/ software, data source, and internet traffic. Speeds may be slower when your devices are connected by Wi-Fi rather than Ethernet cable or if you’re a Telstra Air member and you’re using your home broadband service at the same time as a hotspot user.

On the nbn™ network:

Find out more about what expect when it comes to the nbn network and internet speeds.

What other factors could be slowing my broadband?

Factors outside your home

Factors inside your home

Can I troubleshoot it myself?

Yes - If you are getting slower than minimum speeds, you may be able to identify the cause and get step-by-step instructions on how to fix it, with our easy to use Smart Troubleshooting Tool.

If you’re still experiencing problems, please chat with us now on 24x7 Chat





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us