Why won’t my telephone work now that I have connected to the nbn network?

As soon as your service is switched to the nbn network, your telephone handset needs to be plugged into your smart modem where nbn co has installed their device. Any existing telephone outlets in the house will no longer be active.

If you wish to enable those telephone outlets or connect new outlets, a registered cabler will need to be engaged for a fee. You can find more information on registered cablers at the ACMA website.

Alternatively you can use wireless handsets.

How do I change the location of my Telstra smart modem?

Each nbn technology type has a different Network Boundary Point, this is where nbn co’s cabling ends, and yours begins. The technology type at your home, will determine what changes can be made to your in home wiring. A registered cabler can connect a new LAN or phone outlet for a fee, so you can relocate the Telstra smart modem.

The following diagrams outline the different technology types on the nbn network.

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