When can I connect my Telstra modem?

If you received a Telstra Gateway Frontier®/Telstra Smart Modem™, you can plug it in and connect to the internet when you receive it.


If it’s any other kind of Telstra-supplied modem, make sure your home broadband connection is active before you plug it in.

How do I find out if my connection is active?

If your connection is active, you can go ahead and plug in your new modem.

Does it matter which kind of connection technology I have?

Some broadband technologies have different requirements when connecting your modem.

Check out the quick guides below if you’re not sure how to connect the modem to your technology type.

nbn™ network

ADSL, Cable or Velocity





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us