A Lead-In is the physical network connection between your home and your property’s boundary. A Lead-In is usually installed underground within a trench unless aerial cabling is already being used within the street. You may need a new Lead-In if you’re connecting a new phone or internet service, and your home:
- is new
- has been renovated
- has been knocked-down/rebuilt
- has never had a phone or internet connection before.
Who digs the Lead-In trench?
If your premises requires a new Lead-In, the trench needs to be dug and ready before your service can be connected.
You’re responsible for supplying a trench for your Lead-In on your own property. You can prepare the trench yourself or arrange a private contractor to do it.
Could I already have a Lead-In?
If your property has had a previous phone or internet connection, and there haven’t been any renovations or re-developments, then you probably already have an existing Lead-In. Look for;
- a grey wall box on the side of your property, or
- an overhead aerial cable running directly from a street pole to your property.
Check with your builder, developer or real estate agent if you’re still unsure whether you need a Lead-In.
Good to know:
- In some cases where a lead in is damaged you may require a new one.
Still need to get in touch
Prefer to talk to someone over the phone? We're here to answer your questions.