Telstra Broadband Protect is an extra feature for your home broadband that gives you automatic protection from websites hosting known malware, malicious content and scams

Manage Telstra Broadband Protect

You can manage Telstra Broadband Protect invia the My Telstra in app or in a browser.

My Telstra app

  1. Download or open the My Telstra app
  2. Tap on the Services tab in the bottom bar and select the service you'd like to view
  3. Scroll down to Your plan and select Manage
  4. Scroll down to Add-ons and under Telstra Broadband Protect, select Manage
  5. Choose your preferences and click Submit

 

My Telstra

  1. Sign in to My Telstra
  2. On the homepage, find your service in the Account overview section, and select the Manage link
  3. Select the Manage link next to Your Plan
  4. Scroll down to Add-ons and under Telstra Broadband Protect, select Manage
  5. Choose your preferences and click Submit.

How much does it cost?

Telstra Broadband Protect is included at no cost with new home broadband bundles purchased after 30 June 2015.

If you have an older bundle or a standalone broadband service, you can buy Telstra Broadband Protect for $9.95 per month on a month to month basis.

Is it the same as Telstra Online Security?

Telstra Broadband Protect replaces Telstra Online Security. To upgrade from Telstra Online Security to Telstra Broadband Protect’s suite of security products, call us on 132200.

What kind of protections are included?

Network Protection

This is automatically activated on Telstra-supplied modems when you subscribe to Telstra Broadband Protect as part of your bundle.

Network Protection helps protect every device connected to your Telstra modem by scanning incoming traffic from the internet and automatically blocking anything suspicious. Find out how to use network protection.

Parental Controls

This helps you manage your children’s safety and exposure online. Parental Controls can help to provide protection for the entire household while they are online at home, as long as the devices your children are using are connected to your Telstra Gateway modem. Find out how to use parental controls.

What is changing on 31 March 2021?

As part of our commitment to simplify our products and services, we occasionally need to update and remove some of our products. That's why from 31 March 2021 the following Telstra Broadband Protect features will be removed:

  • Anti-Virus Plus Security (downloadable software)
  • Safe Browser (downloadable software)
  • Social Media Protection


What features will no longer be available in Telstra Broadband Protect?

As part of our commitment to simplify our products and services, we occasionally need to update and remove some of our products. That's why from 31 March 2021 the following Telstra Broadband Protect features will be removed:

  • Anti-Virus Plus Security (downloadable software)
  • Safe Browser (downloadable software)
  • Social Media Protection

 

What do I need to do next?

If you are currently using the Anti-Virus Plus Security, Safe Browser and Social Media Protection, these will eventually stop working. We recommend you uninstall these applications. Steps to uninstall the applications will be like uninstalling any other application on PC, Mac or Android.

 

For further information about Telstra cyber security options, please visit our cyber security home page.

 

What will happen if I do nothing?

If you are currently using Telstra Anti-Virus Plus Security, Safe Browser or Social Media Protection, these will eventually stop working. The downloaded applications may no longer protect you from viruses and spyware.

 

Will the rest of my Telstra Broadband Protect features continue to work as usual?

Network Protection and Parental Control features will continue to be available and work as they do at present

 

Will I see any changes on my bill?

No, your bill will not be affected by this change.

 

Who can I call for further enquiries?

To speak with one of our Telstra team members, you can call 13 22 00 and say “Internet faults” and then “fixed internet” and then “something else”.

 

 

 

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