Restart my modem or network connection device
If you’re having issues with your internet connection, it may help to restart hardware like your modem and network connection device - whether that’s an nbn® connection box, or an Opticomm optical network terminal.
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Restart your modem
To restart your modem, follow these steps:
- Remove the power cable from your modem for 10 seconds, then plug it back in
- Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.
Restart your network connection device
To restart your network connection device, follow these steps:
- Switch the device or battery backup unit off at the wall
- If you have a backup battery unit, disconnect the power cord running from it into the device. If there’s a cover on your nbn connection box, you’ll need to remove that first
- Wait at least two minutes before plugging the battery unit back in and turning your devices back on.
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