Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

While a home phone service is not required to access broadband services on the nbn network, all fixed nbn network connections provide the option for a phone service. All of Telstra’s nbn plans come with a phone service.

Can I cancel the included home phone service?

No – our Home Broadband Plans on the nbn network come with an included phone service. You can’t cancel the phone service without cancelling the whole plan or bundle, but you can choose not to actually use that phone service.

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store