These are the main factors outside of your home that can affect your broadband speed:

Network congestion and your service provider’s network capacity

Network congestion occurs when many customers download data at the same time and the network doesn’t have capacity to handle it.

• The more network capacity your provider has, the less your speed will be affected during peak periods.
• Although Telstra’s network has the largest capacity, we still closely monitor the speeds our customers are getting on all technology types and we constantly work towards improving them.
• It usually occurs during peak periods, for example, between 7pm-11pm but it can also be during special broadcasts like the Olympics, iPhone/Android™ software updates, or school holidays.
• If you’re getting consistently slow speeds, it may be something other than network congestion.

Copper wiring – how long it is, how good it is

If part of your broadband connection is delivered using copper wiring, your speed can be affected by:   

• How far the signal has to travel along the copper wiring
• The condition of the existing copper infrastructure.

Good to know:

• Damaged, corroded, or badly connected copper wiring can dramatically reduce your broadband speed and cause dropouts. You may need a technician to repair it.

The weather

• If you’ve got ADSL or Cable broadband, heavy rain and severe weather can slow your broadband connection.
• If you get consistently slow speeds after severe weather and troubleshooting doesn’t fix it, call us on:
  • 1800 834 273 for nbn™ broadband faults
  • 133 933 for ADSL and Cable broadband faults

Can I try troubleshooting?

Yes - you may be able to identify other issues affecting your speed and get step-by-step instructions on how to fix them with our easy to use Troubleshooting Tool

If you’re still experiencing problems, please chat with us now on 24x7 Chat