- Your plan may have a speed tier or a maximum line speed, but your actual speed will always depend on where you are, and what broadband technology type you are connected to.
- We are unable to tell you your maximum achievable speed until your service is up and running.
- If your broadband is already up and running, you can find out for yourself by doing a speed test.
- Check out the tables below for typical speeds on the different technologies:
On our existing technology:
|Technology type||Maximum Line Speed|
|ADSL Standard Speed||N/A*|
ADSL2+ Standard Speed
|Cable Speed||Maximum of 50Mbps into the home|
|Cable Speed (with Premium Speed Boost)||Maximum of 100Mbps into the home|
*ADSL speeds can be affected by many factors, so we don’t give a maximum speed.
On Telstra Velocity:
|Telstra Velocity Speed Tiers||Typical minimum speeds between 7pm-11pm|
|Standard Evening Speed||10Mbps|
Actual speeds may vary, including due to your location/equipment/ software, data source, and internet traffic. Speeds may be slower when your devices are connected by Wi-Fi rather than Ethernet cable or if you’re a Telstra Air member and you’re using your home broadband service at the same time as a hotspot user.
On the nbn™ network:
Find out more about what expect when it comes to the nbn network and internet speeds.
What other factors could be slowing my broadband?
Can I troubleshoot it myself?
Yes - If you are getting slower than minimum speeds, you may be able to identify the cause and get step-by-step instructions on how to fix it, with our easy to use Smart Troubleshooting Tool.
If you’re still experiencing problems, please chat with us now on 24x7 Chat
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