nbn™

Telstra Air

Showing 34 articles

• What is Telstra Platinum?

• Telstra Smart Wi-Fi™ Booster

• What is an Adequately Served Area?

• What’s a Lead-In and do I need one for my nbn^™ connection?

• Do I need to have a home phone service when I’m connected to the nbn™ network?

• Can I connect to the nbn™ network if I’m renting?

• What happens if I cancel my home broadband service?

• What will it cost me to connect to the nbn™ network?

• How much will a Lead-In trench cost me?

• How do I arrange a Lead-In on my property?

• How do I use my tracking number to find out when my parcel will arrive?

• When can I connect my Telstra modem?

• If I'm building a new home in an nbn™ network area, do I get it automatically?

• What is Telstra Velocity®?

• Why do I need two separate appointments to install a Telstra nbn service?

• Can I change my nbn™ technology to Fibre to the Premises?

• What are the Telstra Air^® signals my modem broadcasts?

• What is the nbn™ satisfaction guarantee?

  The nbn satisfaction guarantee is our promise to you that if you’re not happy within 30 days of connecting your nbn services, you can cancel without paying early termination charges and we’ll refund your first monthly plan fee and any hardware repayment costs.

  Can I take up the nbn satisfaction guarantee?

  If you’re an eligible customer and within 30 days of your nbn service being connected then you can take up the nbn satisfaction guarantee. The 30 days starts after the service is connected to the nbn network.

  You are an eligible customer on a casual, 12 or 24 month contract and you’re:

  • Connecting a new nbn service with Telstra
    
  • Migrating to the nbn network with Telstra
    

  You’re not eligible if you’re a customer of:

  • ADSL/cable
    
  • Belong (including nbn)
    
  • Velocity
    
  • Moves (if you’re already on nbn moving to a new address with nbn)
    
  • If you port out/disconnect without calling

  How can I take up the nbn satisfaction guarantee?

  Simply let us know within 30 days of your nbn connection by contacting one of our dedicated Live Chat agents, or calling 1800 870 472

  What will I get back?

  We’ll refund your first monthly plan fee, any speed boost charges, hardware repayment costs you may have paid, (and any standard Telstra installation, connection or activation fees. We will also any waive early termination fees and you’re welcome to keep your hardware or equipment (except Foxtel by Telstra equipment if applicable). You’ll need to pay for any call charges not included in your plan or excess data charges you may have incurred. Non-standard installation charges or nbn co fees are not included.

  I’m an existing Telstra customer but new to Telstra nbn am I eligible for the nbn satisfaction guarantee?

  Yes, if you’re connecting to nbn for the first time with Telstra, you’re eligible for the nbn satisfaction guarantee.

  What if I want to return to my old ADSL or Cable services?

  Once you take up an nbn service at your address, you can’t move back to ADSL or Cable services on Telstra’s fixed network.  If you take up our nbn satisfaction guarantee, you’ll be able to take up nbn services with another provider or simply no longer have home phone and broadband services at this time.

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• nbn co announces it will pause HFC rollout

• How do I cancel my home broadband?

• How do I disconnect my mobile or mobile broadband?

• What is a Lead-In and do I need one?

• Why won’t my mobile broadband device connect to the internet?

• How do I access my modem settings?

• What is Telstra Air®?

• Can I use Telstra Air®?

• How do I buy a Telstra Air® Guest Pass?

• What is the difference between a Telstra Air Guest Pass and a Fon Guest Pass?

• Why can’t I connect to Telstra Air® with my Guest Pass?

• What speeds will I get from my Telstra broadband?

• Will all my devices work on the nbn™ network?

• What is the difference between Cable and ADSL?

•  How do I connect to Telstra Air^® hotspots in Australia?

• Can I get a ‘3 for free’ data top-up for my fixed broadband?

• How do I connect to Wi-Fi?

• How do I connect my computer to my modem via an Ethernet cable?

• Why won’t my Pre-Paid mobile broadband device connect to the internet?

• What is Port Forwarding?

• Do I need a new modem for the nbn™ network?

• Mobile Broadband user guides

• How do I check my Telstra Pre-Paid mobile broadband data usage?

• How do I change my Wi-Fi name and password?

• What uses the most of my broadband data allowance?

• How do I troubleshoot my Netgear Nighthawk^® M1?

• What content can I access without using my monthly data allowance?

• Do I need a technician to set up my broadband?

• How do I connect to Telstra Air® overseas?

• What is a Domain Name Server?

• How do I change my broadband plan or bundle?

• What’s different about the Telstra Gateway Frontier®/Telstra Smart Modem™?

• What is the Telstra Air® app?

• How do I disconnect from Telstra Air®?

• What is Telstra Broadband Protect?

• How do I install Safe Browser?

• Does Telstra offer unlimited data plans?

• How do I install Anti-Virus Plus Security?

• What is Network Protection?

• How do I set up parental controls at home?

• What is Social Network Protection?

• Is my connection secure when I use Wi-Fi?

• How do I help to keep my children safe while they’re on the internet?

• How do I use the Telstra Home Dashboard™ App?

• Does Telstra Broadband Protect keep a record of what sites I visit?

• Privacy and security of Telstra Air

• What is mobile broadband?

• How do I move my Telstra services?

• What is an IP address?

• How do I report a mobile black spot?

• How do I set up my Pre-Paid Mobile Broadband device?

• How do I set up my powerline extender?

• How do I set up my Wi-Fi Extender?

• What if I’m having trouble with Telstra Air®?

• What's the Telstra Tech Savvy Seniors program?

• How do I install my new Mobile 4G Smart Antenna?

• How do I use one of my Data Top Ups?

• What if I’m having trouble with Telstra Broadband Protect?

• What is the difference between Home internet and Mobile internet?

• Does my Telstra-supplied modem need firmware updates?

• What is malware?

• What does ‘download’ and ‘upload’ mean?

• Can I add extra calls or data to my bundle?

• What do I do if my broadband stops working?

• How do I set up my Netgear Nighthawk® M1?

• How do I protect myself from malware?

• Why have I received an nbn connection kit?

• How do I order a Telstra service online?

• How do I activate Telstra Broadband Protect?

• I ordered Telstra home broadband – what happens next?

• What do I need to know about the Telstra technician installation appointment?

• How do I set up my devices on a Velocity® connection?

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will I get the nbn™ network in my area?

• What type of nbn™ connection do I have?

• Can I have my phone and internet with different providers on the nbn™ network?

• What is the difference between the nbn co and Telstra?

• How can I improve my nbn™ broadband speed?

• Do I need a new plan when I move to the nbn™ network?

• What can I do at home to improve my broadband connection?

• What happens when the nbn co technician comes to set up my connection?

• What do the lights on my nbn™ FTTP Connection Box mean?

• What do the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do the lights on my nbn™ HFC Connection Box mean?

• What factors outside my home could be slowing down my broadband?

• How do I set up my devices on nbn™ Fibre to the Premises?

• How do I set up my devices on nbn™ Fibre to the Node or Fibre to the Building?

• How do I set up my devices on the nbn™ HFC network?

• How do I set up my devices on nbn™ Fixed Wireless?

• How do I set up my devices on an ADSL connection?

• How do I set up my devices on a Cable connection?

• Replacing your nbn™ battery