Can I take up the
If you’re an eligible customer and within 30 days of your
You are an eligible customer on a casual, 12 or
- Connecting a new
nbnservice with Telstra
- Migrating to the
nbnnetwork with Telstra
You’re not eligible if you’re a customer of:
- Belong (including
- Moves (if you’re already on
nbnmoving to a new address with nbn)
- If you port out/disconnect without calling
How can I take up the
Simply let us know within 30 days of your
What will I get back?
We’ll refund your first monthly plan fee, any speed boost charges, hardware repayment costs you may have paid, (and any standard Telstra installation, connection or activation fees. We will also any waive early termination fees and you’re welcome to keep your hardware or equipment (except Foxtel by Telstra equipment if applicable). You’ll need to pay for any call charges not included in your plan or excess data charges you may have incurred. Non-standard installation charges or
I’m an existing Telstra customer but new to Telstra
Yes, if you’re connecting to
What if I want to return to my old ADSL or Cable services?
Once you take up an
Still need to get in touch
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