Stay connected with your Telstra Smart Modem
Stay connected with your Telstra Smart Modem
We’ve designed the Telstra Smart Modem to switch to 4G mobile backup in the event of an outage in your area, and we want to make sure it's primed to switch over if anything goes wrong.
Is the Mobile Signal Light on your Smart Modem on? Let’s check.
Keeping you connected is our priority, so let’s get started – this will only take a few minutes.
First, select your modem type, and then follow the simple step by step instructions below.
For Telstra Smart Modem Generation 2

Step 1
Turn off your Smart Modem.

Step 2
On the back of the modem, peel back the flap that is covering the SIM card port.

Step 3
Push down on the SIM card with your finger or a small flat object until you hear a click. The SIM will pop out slightly allowing it to be removed. If there was no click, the SIM may have been inserted the wrong way.

Step 4
Remove the SIM card.

Step 5
Reinsert the SIM card. It should be inserted notch-end first with the notch at the top and the gold contacts facing the Ethernet/WAN ports. If it is orientated the correct way you will hear a click and the SIM card will lock into place.

Step 6
Reattach the flap to cover the port again.

Step 7
Turn your modem back on . When the modem boots up (usually 2-3 minutes) the mobile signal light on the back of the modem should light up to a solid green or orange which indicates the modem has successfully contacted the mobile network.

Step 8
If the mobile signal light does not light up or is red, contact us or message us through the My Telstra app.
For Telstra Smart Modem Generation 1/Frontier Gateway

Step 1
Turn off your Smart Modem.

Step 2
Underneath the modem look for the SIM port. It may be covered with a white sticker that you can remove.

Step 3
Push down on the SIM card until you hear a click. You may need a small flat object to push it down enough to click and disengage the lock. The SIM will pop out slightly allowing it to be removed. If there was no click, the SIM may have been inserted the wrong way.

Step 4
Remove the SIM card.

Step 5
Reinsert the SIM card. There is a picture of the orientation the SIM card located next to the port. If it is orientated the correct way you will hear a click and the SIM card will lock into place. You may need a small flat object to push it down enough to click and engage the lock.

Step 6
Turn your modem back on. When the modem boots up (usually 2-3 minutes) the mobile signal light on the top of the modem should light up which indicates the modem has successfully contacted the mobile network.

Step 7
If the mobile signal light does not light up or is red, contact us or message us through the My Telstra app.