How do I stay connected with your Telstra Smart Modem?
We’ve designed the Telstra Smart Modem to switch to 4G mobile backup in the event of an outage in your area, and we want to make sure it's primed to switch over if anything goes wrong.
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Is the Mobile Signal Light on your Smart Modem on? Let’s check.
Keeping you connected is our priority, so let’s get started – this will only take a few minutes.
First, select your modem type, and then follow the simple step by step instructions below.
For Telstra Smart Modem Generation 2
Step 1: Turn off your Smart Modem
Step 2: Peel back the flap
On the back of the modem, peel back the flap that is covering the SIM card port.
Step 3: Push down on the SIM card
Push down on the SIM card with your finger or a small flat object until you hear a click. The SIM will pop out slightly allowing it to be removed. If there was no click, the SIM may have been inserted the wrong way.
Step 4: Remove the SIM card
Step 5: Reinsert the SIM card.
It should be inserted notch-end first with the notch at the top and the gold contacts facing the Ethernet/WAN ports. If it is orientated the correct way you will hear a click and the SIM card will lock into place.
Step 6: Reattach the flap
Reattach the flap to cover the port again.
Step 7: Turn your modem back on
When the modem boots up (usually 2-3 minutes) the mobile signal light on the back of the modem should light up to a solid green or orange which indicates the modem has successfully contacted the mobile network.
Step 8: Not working? Contact us
If the mobile signal light does not light up or is red, contact us or message us through the My Telstra app.
For Telstra Smart Modem Generation 1/Frontier Gateway
Step 1: Turn off your Smart Modem
Step 2: Look for the SIM port
Underneath the modem look for the SIM port. It may be covered with a white sticker that you can remove.
Step 3: Push down on the SIM card
Push down on the SIM card until you hear a click. You may need a small flat object to push it down enough to click and disengage the lock. The SIM will pop out slightly allowing it to be removed. If there was no click, the SIM may have been inserted the wrong way.
Step 4: Remove the SIM card
Step 5: Reinsert the SIM card
There is a picture of the orientation the SIM card located next to the port. If it is orientated the correct way you will hear a click and the SIM card will lock into place. You may need a small flat object to push it down enough to click and engage the lock.
Step 6: Turn your modem back on
When the modem boots up (usually 2-3 minutes) the mobile signal light on the top of the modem should light up which indicates the modem has successfully contacted the mobile network.
Step 7: Not working? Contact us
If the mobile signal light does not light up or is red, contact us or message us through the My Telstra app.
Frequently asked questions
If you have followed the step by step instructions above, and your mobile signal light is still off, please message us through the My Telstra app. One of our agents will help you.
There are currently three different generations of the Telstra Smart Modem. If you have any of these models (look on the back or base of your modem to find the model number), then you have a Telstra Smart Modem.
- The Telstra Smart Modem 2.0 has ports arranged vertically down the back
- The Telstra Smart Modem 1.1 and Telstra Frontier Gateway has ports arranged horizontally along the bottom edge on the back
- You can also check your Telstra Smart Modem model number by entering http://192.168.0.1/ in your browser and signing in with your username and password or you can use the default Username: admin and Password: Telstra. The model number will be listed as Hostname on the Home page.
Telstra Smart Modem Gen 2
- Model no.: LH 1000
- Model no.: DJA 0231
Telstra Smart Modem
- Model no.: DJA 0230
Telstra Frontier Gateway
- Model no.: DJN 0231
Once your mobile signal light is on, it means that your Telstra Smart Modem is set up to automatically switch over to our backup mobile 4G network, if for some reason your normal connection drops out. Even if you don’t normally experience outages, by doing this you’ll be setting yourself up with a backup connection. So just in case something did happen, you’ll stay connected.
Understanding what the lights on your Telstra Smart Modem mean can help keep you informed about the status of your modem, including if it has switched over to the 4G mobile network.
Telstra Smart Modem Gen 2
- If the light at the front of the modem is green it means your modem is connected to your normal home internet
- If the light at the front of the modem is blue it means your modem is connected to the Telstra Mobile Network
- It is also important to take note of the Mobile Signal strength indicator light when your modem is on the 4G mobile network. If the mobile signal is weak, you may need to move your modem for stronger signal strength.
Telstra Frontier Gateway & Telstra Smart Modem
- If the “online” light on top of the modem is green it means your modem is connected to your normal home internet
- If the “online” light on top of the modem is magenta it means your modem is connected to the Telstra Mobile Network
- It is also important to take note of the Mobile Signal strength indicator light when your modem is on the 4G mobile network. If the mobile signal is weak, you may need to move your modem for stronger signal strength - see below for how to optimise your Smart Modem.
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