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• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Using your home phone on an nbn™ connection during a power outage

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Hybrid Fibre Coaxial nbn™ connections

• What happens when the nbn co technician comes to set up my nbn™ connection

• Home phone self-install instructions for FTTN/FTTB nbn™ connections

• Home phone self-install instructions for Fibre to the Premise nbn™ connections

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Fixed Wireless nbn^TM connections

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• Telstra Air Wi-Fi Allowance for Mobility customers

• What to do if the home phone isn’t working on your nbn™ connection

• Self-Install instructions for FTTN/FTTB nbn™ connections

• Information about your cable internet usage meter

• What is the Telstra Air Free Wi-Fi Data Offer?

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Set up Telstra ADSL T-Gateway or Telstra Gateway Max modems

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• Set up your Cable Telstra Gateway Max modem

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

• How do I view my Telstra Pre-Paid Mobile Broadband usage?

  Type m.telstra.com into your Pre-Paid browser, then select History to see your last five usage activities. Or, select Recharge and then History to see your last five recharge activities. You'll need to be connected to your Pre-Paid mobile broadband, but you won't need any credit to access this service.

  USB Modem Steps

  • Plug your USB modem in to your computer
  • Once the Connection Manager comes up, click on Connect Now
  • When connected, click the My Account icon
  • Double click on relevant menu item and follow the prompts. 

  NOTE: You do not need to have credit in your account to access MyAccount but you need to be connected.

  Wi-Fi Modem Steps

  • Connect you Pre-Paid Wi-Fi device
  • Log into My Account
  • Check your Pre-Paid balance and credit expiry
  • View your usage or recharge history

  NOTE: You do not need to have credit in your account to access My Account but you need to be connected.

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• How to find or change your Wi-Fi network name and key

• Manage your broadband data usage

• Pre-Paid Mobile Broadband user guides

• BigPond unmetered sites

• How to set up your ADSL for non-Telstra (BYO) modems

• Access Fon Spots overseas

• BigPond standard settings

• Change your Telstra bundle or Telstra broadband plan

• Compatible services and gateways for Telstra Air

• Disconnect or cancel Telstra Air

• What is Telstra Broadband Protect?

• How Telstra Broadband Protect safeguards your computer and devices

• How do the BigPond Unmetered sites work?

• How to use Anti-Virus Plus Security and Safe-Browser software

• How to use Network Protection

• How to use Parental Controls and Homework Time

• How to use Social Network Protection

• Log in to Telstra Air

• Keep the Internet safe for your kids

• Minimum system requirements for Telstra Online Security

• Maximise your network coverage

• Managing Telstra Online Security

• Your privacy when using Telstra Broadband Protect

• Privacy and security of Telstra Air

• Pre-Paid Wireless Broadband Credit Me2U credit expiry period

• Moving house, or cancelling Telstra Broadband Protect

• More information about IP addresses and DNS settings

• Report a network coverage problem

• Set up and activate Telstra Pre-Paid mobile broadband

• Set up a Netgear XAVB5401 Powerline Extender

• Set up a Netgear WN3000 RPT Wi-Fi Range Extender

• Troubleshoot issues with Telstra Air

• Premium tech advice & support

• Telstra Mobile Smart Antenna

• Understand Telstra Air data use

• Troubleshooting Telstra Broadband Protect

• What is the difference between Home and Mobile Broadband?

• What is Telstra Network Security?

• What is malware and what damage can it do to your computer?

• What do the terms download and upload mean?

• Use Telstra Air

• What to do if your broadband service is interrupted

• Determine which Mobile Broadband service you have

• How to protect your computer against malware

• What nbn™ technology type & equipment do I have?

• Storage and using Microsoft OneDrive Cloud

• Managing Parental Controls in Telstra Online Security

• Self-Install instructions for Fibre to the Premise nbn™ connections

• How to get and activate Telstra Broadband Protect

• I've ordered Telstra Home Broadband. What happens next?

• What do I need to know about a technician is installing my home broadband?

• What do I need to know about self-installation?