Track it on the StarTrack website

Enter your tracking number on StarTrack or click on the tracking link in the confirmation email we sent you.

Have StarTrack left you a calling card?

  • If StarTrack tried to deliver your parcel but no one was home, they will have left a calling card in your letter box or at the front door
  • The calling card will tell you which Australia Post Office or StarTrack location to collect your parcel from.

Good to know:

If you’re still having trouble, call Telstra on 13 22 00 and quote your tracking number.
 

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us