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If you’re thinking about cancelling your Telstra home broadband service, or switching providers:

  • Call 13 22 00 and say ‘disconnect’
  • OR

  • Chat with us online to see if we can find a plan that works better for you.

Will there be a cancellation fee?

  • If you cancel before your contract ends, you may incur an Early Termination Charge as well as any remaining device or accessory repayments, such as for a Telstra-supplied modem.
  • The Telstra representative you talk to can tell you the amount required to pay out your contract.

What else happens when I cancel?

  • If you’re on the nbn™ network, you can’t have your internet and home phone with different providers on a single line.

Good to know:

  • Disconnecting your home phone line or moving it to another provider does NOT automatically disconnect your Telstra home broadband service. You need to contact us to cancel the service.
  • Your BigPond Email account is free for the first 12 months after your service is disconnected, from then on a $79 annual fee will apply if you do not cancel your email service.






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