Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

If you have an eligible Telstra home broadband service, you can use up to 3 free data top-ups per calendar year. It works like this:

  • You can redeem a data top-up if you’re a Telstra fixed home broadband customer on ADSL, Cable, Velocity and nbn broadband
  • You can redeem up to 3 top-ups a year
  • If your service has slowed because you’ve gone over your allowance, and you choose to activate one of your data top ups, your internet will return to normal speed once your data top up has been activated
  • The top-up amount will be the same as your plan allowance (excluding bonus data) and expires at the end of the billing cycle in which you requested your top-up. For example, if you have a plan with 500GB of data and an additional 500GB of bonus data (1000GB in total), you will receive a data top-up of 500GB.
  • If you don’t use all your top-ups, they expire at the end of the calendar year
  • If your service has been slowed due to non-payment, then adding a 3 for free top up will not return your service to its usual speed; it will only do so if it’s slowed because you’ve gone over your allowance.

Good to know:

  • If your plan includes an unlimited data allowance, data top-ups do not apply.

Find out how to redeem a top up

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store