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• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Using your home phone on an nbn™ connection during a power outage

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• What happens when the nbn co technician comes to set up my nbn™ connection

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• Information about your cable internet usage meter

• What is Telstra Broadband Protect?

• I've ordered Telstra Home Broadband. What happens next?

• What do I need to know about a technician is installing my home broadband?

• What do I need to know about self-installation?

• How much data can I use at Telstra Air Hotspots

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Set up Telstra ADSL T-Gateway or Telstra Gateway Max modems

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

   

  If you’re a Telstra home broadband customer, and your internet has slowed because you’ve gone over your monthly data allowance, you can use Telstra’s three for free data top-ups to get extra data at no extra cost.

  Here’s what you need to know about your three for free data top ups:

  • It’s available for fixed home broadband customers on ADSL, Cable, Velocity and NBN
  • You can request up to three top-ups per year at any time
  • Once your top-up is activated your internet will return to normal speed within 30 minutes
  • Each top-up will reset your standard usage allowance for the remainder of your billing cycle only. For example, if you have 100GB you will get an extra 100GB to use for the rest of your billing cycle
  • Any unused top-ups will expire at the end of the calendar year
  • You can only top up if your internet has been slowed because you’ve exceeded your monthly usage allowance – not if it’s been slowed by credit management

  How to top-up

  You can request a top-up by logging in to Telstra 24x7 My Account or through the Telstra 24x7 App.

  Topping up using the 24x7 App

  1. From the 'Dashboard' tap your home broadband service which will take you to the 'Service Summary' page
  2. Under the 'Service Summary' page, head to the 'Add Ons' tab (see example images below)
  3. You will see the 'Free data top-ups' option

  iOS

  

   

   

  Android

  

   

  My Account

  Under the plans & usage tab, select plan details then the internet account you’d like to top-up.

  

  Under features you can select the top up now button to activate your top-up. You’ll receive a confirmation email to tell you your free data top-up is being processed and another one when your top-up is active.

  MyAccount login

  Need help with your  Telstra ID or Password. 

   

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• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• Set up your Cable Telstra Gateway Max modem

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

• How do I view my Telstra Pre-Paid Mobile Broadband usage?

• How to find or change your Wi-Fi network name and key

• Manage your broadband data usage

• Pre-Paid Mobile Broadband user guides

• BigPond unmetered sites

• How to set up your ADSL for non-Telstra (BYO) modems

• Access Fon Spots overseas

• BigPond standard settings

• Change your Telstra bundle or Telstra broadband plan

• Compatible services and gateways for Telstra Air

• Disconnect or cancel Telstra Air

• How Telstra Broadband Protect safeguards your computer and devices

• How do the BigPond Unmetered sites work?

• How to use Anti-Virus Plus Security and Safe-Browser software

• How to use Network Protection

• How to use Parental Controls and Homework Time

• How to use Social Network Protection

• Log in to Telstra Air

• Keep the Internet safe for your kids

• Minimum system requirements for Telstra Online Security

• Maximise your network coverage

• Managing Telstra Online Security

• Your privacy when using Telstra Broadband Protect

• Privacy and security of Telstra Air

• Pre-Paid Wireless Broadband Credit Me2U credit expiry period

• Moving house, or cancelling Telstra Broadband Protect

• More information about IP addresses and DNS settings

• Report a network coverage problem

• Set up and activate Telstra Pre-Paid mobile broadband

• Set up a Netgear XAVB5401 Powerline Extender

• Set up a Netgear WN3000 RPT Wi-Fi Range Extender

• Troubleshoot issues with Telstra Air

• Premium tech advice & support

• Telstra Mobile Smart Antenna

• Understand Telstra Air data use

• Troubleshooting Telstra Broadband Protect

• What is the difference between Home and Mobile Broadband?

• What is Telstra Network Security?

• What is malware and what damage can it do to your computer?

• What do the terms download and upload mean?

• Use Telstra Air

• What to do if your broadband service is interrupted

• Determine which Mobile Broadband service you have

• How to protect your computer against malware

• What nbn™ technology type & equipment do I have?

• Storage and using Microsoft OneDrive Cloud

• What to do if the home phone isn’t working on your nbn™ connection

• Managing Parental Controls in Telstra Online Security

• Self-Install instructions for Fibre to the Premise (FTTP) nbn™ connections

• How to get and activate Telstra Broadband Protect

• Self-Install instructions for Fibre to the Node (FTTN)/Fibre to the Building (FTTB) nbn™ connections

• Self-Install instructions for Hybrid Fibre Coaxial (HFC) nbn™ connections

• Self-Install instructions for Fixed Wireless nbn^TM connections