Use the table below to troubleshoot the most common problems and get your Pre-Paid mobile broadband device back online.
|Lost/Forgotten Wi-Fi security password/key||
|“A connection to the remote computer could not be established” error message
(USB Devices Only)
|“No USIM inserted” or “Limited Service” error message||
Good to know:
- To connect, your device needs to be compatible with the Telstra Mobile Network. Look for the IMEI number - usually on the back of the device – then check its compatibility here.
- If your device didn't self-install, you can install it manually by downloading the Getting Started Guide.
- Telstra Pre-Paid devices are locked to the Telstra Mobile Network, so non-Telstra SIMs won’t work in them.
If you're still having problems, call us on 125 8887.