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• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Using your home phone on an nbn™ connection during a power outage

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Hybrid Fibre Coaxial nbn™ connections

• What happens when the nbn co technician comes to set up my nbn™ connection

• Home phone self-install instructions for FTTN/FTTB nbn™ connections

• Home phone self-install instructions for Fibre to the Premise nbn™ connections

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Fixed Wireless nbn^TM connections

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• Telstra Air Wi-Fi Allowance for Mobility customers

• What to do if the home phone isn’t working on your nbn™ connection

• Self-Install instructions for FTTN/FTTB nbn™ connections

• Information about your cable internet usage meter

• What is the Telstra Air Free Wi-Fi Data Offer?

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Set up Telstra ADSL T-Gateway or Telstra Gateway Max modems

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• Set up your Cable Telstra Gateway Max modem

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

• How do I view my Telstra Pre-Paid Mobile Broadband usage?

• How to find or change your Wi-Fi network name and key

• Manage your broadband data usage

• Pre-Paid Mobile Broadband user guides

• BigPond unmetered sites

• How to set up your ADSL for non-Telstra (BYO) modems

• Access Fon Spots overseas

• BigPond standard settings

• Change your Telstra bundle or Telstra broadband plan

• Compatible services and gateways for Telstra Air

• Disconnect or cancel Telstra Air

• What is Telstra Broadband Protect?

• How Telstra Broadband Protect safeguards your computer and devices

• How do the BigPond Unmetered sites work?

• How to use Anti-Virus Plus Security and Safe-Browser software

• How to use Network Protection

• How to use Parental Controls and Homework Time

• How to use Social Network Protection

• Log in to Telstra Air

• Keep the Internet safe for your kids

• Minimum system requirements for Telstra Online Security

• Maximise your network coverage

  Use our search tool to check what coverage and data speeds are available in your area. Also find out how you can maximise your coverage.

  Find out more

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• What is malware and what damage can it do to your computer?

• What do the terms download and upload mean?

• Use Telstra Air

• What to do if your broadband service is interrupted

• Determine which Mobile Broadband service you have

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• What nbn™ technology type & equipment do I have?

• Storage and using Microsoft OneDrive Cloud

• Managing Parental Controls in Telstra Online Security

• Self-Install instructions for Fibre to the Premise nbn™ connections

• How to get and activate Telstra Broadband Protect

• I've ordered Telstra Home Broadband. What happens next?

• What do I need to know about a technician is installing my home broadband?

• What do I need to know about self-installation?