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Telstra Air

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• What is Telstra Platinum?

• Telstra Smart Wi-Fi™ Booster

• How to connect devices to your Telstra Smart Modem™?

• What is the nbn™ satisfaction guarantee?

• What is the difference between the nbn co and Telstra?

• What is an Adequately Served Area?

• What’s a Lead-In and do I need one for my nbn^™ connection?

• Do I need to have a home phone service when I’m connected to the nbn™ network?

• Can I connect to the nbn™ network if I’m renting?

• What happens if I cancel my home broadband service?

• What will it cost me to connect to the nbn™ network?

• How do I arrange a Lead-In on my property?

• How do I use my tracking number to find out when my parcel will arrive?

• When can I connect my Telstra modem?

• If I'm building a new home in an nbn™ network area, do I get it automatically?

• Can I have my phone and internet with different providers on the nbn™ network?

• What is Telstra Velocity®?

• Why do I need two separate appointments to install a Telstra nbn service?

• Can I change my nbn™ technology to Fibre to the Premises?

• What are the Telstra Air^® signals my modem broadcasts?

• How do I set up my devices on an ADSL connection?

• How do I set up my devices on a Cable connection?

• Replacing your nbn™ battery

• How do I cancel my home broadband?

• How do I disconnect my mobile or mobile broadband?

• How do I set up my devices on nbn™ Fixed Wireless?

• What is a Lead-In and do I need one?

• How do I trade-in my mobile or tablet?

• How do I access my modem settings?

• How do I set up my devices on nbn™ Fibre to the Node or Fibre to the Building?

• What is Telstra Air®?

• Can I use Telstra Air®?

• How do I buy a Telstra Air® Guest Pass?

• What is the difference between a Telstra Air Guest Pass and a Fon Guest Pass?

• Why can’t I connect to Telstra Air® with my Guest Pass?

• What speeds will I get from my Telstra broadband?

• Will all my devices work on the nbn™ network?

• What is the difference between Cable and ADSL?

•  How do I connect to Telstra Air^® hotspots in Australia?

• Can I get a ‘3 for free’ data top-up for my fixed broadband?

• How do I connect to Wi-Fi?

• How do I connect my computer to my modem via an Ethernet cable?

• Why won’t my Pre-Paid mobile broadband device connect to the internet?

• What is Port Forwarding?

• Do I need a new modem for the nbn™ network?

• Mobile Broadband user guides

• How do I check my Telstra Pre-Paid mobile broadband data usage?

• How do I change my Wi-Fi name and password?

• What uses the most of my broadband data allowance?

• How do I troubleshoot my Netgear Nighthawk^® M1?

• What content can I access without using my monthly data allowance?

• Do I need a technician to set up my broadband?

• How do I connect to Telstra Air® overseas?

• What is a Domain Name Server?

• How do I change my broadband plan or bundle?

• What’s different about the Telstra Gateway Frontier®/Telstra Smart Modem™?

• What is the Telstra Air® app?

• How do I disconnect from Telstra Air®?

• What is Telstra Broadband Protect?

• How do I install Safe Browser?

• Does Telstra offer unlimited data plans?

• How do I install Anti-Virus Plus Security?

• What is Network Protection?

• How do I set up parental controls at home?

• What is Social Network Protection?

• Is my connection secure when I use Wi-Fi?

• How do I help to keep my children safe while they’re on the internet?

• How do I use the Telstra Home Dashboard™ App?

  How do I use the Telstra Home Dashboard™ App?

  Telstra Home Dashboard^™ is a free app that makes it easy to manage your broadband, troubleshoot problems, and even run speed tests. It has replaced the Wi-Fi Maximiser App.

  What can I do with Telstra Home Dashboard?

  • Find out about outages in your area
  • See all the devices connected to your home broadband - and rename them
  • Check your monthly data allowance
  • Manage your Broadband Protect settings
  • Run speed tests and keep a speed history to track performance
  • Access troubleshooting tips and tricks
  • Restart your modem from the app
  • Create a Wi-Fi coverage map of your home

  To set it up:

  1. Download the app from your device’s content store:

     

  2. Log in using your Telstra ID
  3. If you are already connected to your home Wi-Fi network, the app will ask ‘Is this your home Wi-Fi network?’ Select ‘Yes’ to continue.
  4. On the next screen you’ll see ‘Great. Let’s save it as your home Wi-Fi network’. Select ‘OK’ and you’ll see a confirmation screen.

  Good to know:

  • You can change your saved ‘Home Wi-Fi network’ at any time in your Profile.
  • If you are having trouble connecting to Wi-Fi, open the Home Dashboard App and go to the ‘Internet’ tab or ‘Support’ tab and select ‘Troubleshooting’ and follow the prompts.

  To run Speed Tests:

  The first time you go to the Wi-Fi tab, the app will ask to run a Speed Test. This will tell you:

  • Your upload and download speeds, and
  • Your Wi-Fi delay time, or ‘ping’.

  After this is done, you can run several different tests:

  • Wi-Fi Test – tells you the strength of your Wi-Fi
  • Map My Wi-Fi – lets you draw a ‘floor plan’ of your location and test the Wi-Fi throughout the house to check for Wi-Fi drop outs. The app will then make suggestions to resolve any drop outs.
  • Web Test – lets you test how long it takes to open and load a web page
  • YouTube Test – plays a segment of a YouTube video to test the speed, the amount of buffering stalls, and the total amount of time buffering. The app will then recommend the best quality to stream in
  • Full Test – runs all of the above tests in sequence.

  To manage your Broadband Protect security:

  Go to ‘Controls’ in the app to:

  • View the ‘Network Protection’ status
  • Change the security level
  • Turn ‘Parental Control’ on or off, and
  • View or modify the blocked/allowed sites.

  To change or remove your ‘Home Wi-Fi Network’:

  1. Select the Profile Tab on the bottom right of the screen
  2. Select the Username of the Home Broadband Service
  3. Select ‘Remove’ or ‘Change Wi-Fi Network’

  Good to know:

  • To change your network, you must already be connected to the new home Wi-Fi network.

   

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• How do I report a mobile black spot?

• How do I set up my Pre-Paid Mobile Broadband device?

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• Does my Telstra-supplied modem need firmware updates?

• What is malware?

• What does ‘download’ and ‘upload’ mean?

• Can I add extra calls or data to my bundle?

• What do I do if my broadband stops working?

• How do I set up my Netgear Nighthawk® M1?

• How do I protect myself from malware?

• Why have I received an nbn connection kit?

• How do I order a Telstra service online?

• How do I set up my devices on nbn™ Fibre to the Premises?

• How do I activate Telstra Broadband Protect?

• I ordered Telstra home broadband – what happens next?

• What do I need to know about the Telstra technician installation appointment?

• How do I set up my devices on a Velocity® connection?

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will I get the nbn™ network in my area?

• What type of nbn™ connection do I have?

• How can I improve my nbn™ broadband speed?

• Do I need a new plan when I move to the nbn™ network?

• What can I do at home to improve my broadband connection?

• How do I set up my devices on the nbn™ HFC network?

• What happens when the nbn co technician comes to set up my connection?

• What do the lights on my nbn™ FTTP Connection Box mean?

• What do the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do the lights on my nbn™ HFC Connection Box mean?

• What factors outside my home could be slowing down my broadband?