Telstra Home Dashboard is a free app that makes it easy to manage your broadband, troubleshoot problems, and even run speed tests.

This app is no longer available to new users. Download the My Telstra app instead to manage and troubleshoot your services.

If you already have Telstra Home Dashboard you can continue using the app.

What can I do with Telstra Home Dashboard?

  • Find out about outages in your area
  • See all the devices connected to your home broadband - and rename them
  • Check your monthly data allowance
  • Manage your Broadband Protect settings
  • Run speed tests and keep a speed history to track performance
  • Access troubleshooting tips and tricks
  • Restart your modem from the app
  • Create a Wi-Fi coverage map of your home
  • Create a Wi-Fi coverage map of your home

What can I do with the My Telstra app?

  • Find out about outages in your area
  • Check your monthly data allowances
  • Manage your Broadband Protect settings
  • Access troubleshooting tips and tricks
  • The ability to run speed tests is coming soon

Get the My Telstra App

Get the app

Using Telstra Home Dashboard

To run Speed Tests:

The first time you go to the Wi-Fi tab, the app will ask to run a Speed Test. This will tell you:

  • Your upload and download speeds, and
  • Your Wi-Fi delay time, or ‘ping’.

After this is done, you can run several different tests:

  • Wi-Fi Test – tells you the strength of your Wi-Fi
  • Map My Wi-Fi – lets you draw a ‘floor plan’ of your location and test the Wi-Fi throughout the house to check for Wi-Fi drop outs. The app will then make suggestions to resolve any drop outs.
  • Web Test – lets you test how long it takes to open and load a web page
  • YouTube Test – plays a segment of a YouTube video to test the speed, the amount of buffering stalls, and the total amount of time buffering. The app will then recommend the best quality to stream in
  • Full Test – runs all of the above tests in sequence.

To manage your Broadband Protect security:

Go to ‘Controls’ in the app to:

  • View the ‘Network Protection’ status
  • Change the security level
  • Turn ‘Parental Control’ on or off, and
  • View or modify the blocked/allowed sites.

To change or remove your ‘Home Wi-Fi Network’:

  1. Select the Profile Tab on the bottom right of the screen
  2. Select the Username of the Home Broadband Service
  3. Select ‘Remove’ or ‘Change Wi-Fi Network’

Good to know:

  • You can change your saved 'Home Wi-Fi network' at any time in your Profile.
  • If you are having trouble connecting to Wi-Fi, open the Home Dashboard App and go to the 'Internet' tab or ‘Support’ tab and select 'Troubleshooting' and follow the prompts.

 

 

 

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