• When devices and applications access the internet, they do it via a ‘port’. This does not mean a socket at the back of your modem. It’s not even a physical connection; it’s basically the ‘path’ your modem takes to send and receive data across the network.
  • For example, applications like Internet Explorer, Chrome, and Safari automatically communicate with the internet via Port 80 or Port 443.
  • ‘Port forwarding’ refers to the ability to manually assign access to devices and applications across your home network.
  • Some off-the-shelf devices like CCTV and gaming consoles may need you to enable port forwarding manually to enable a more consistent connection.

Can I change access ports on my modem?

Yes - to manually set or edit Port Forwarding on your Telstra-supplied modem;

  1. Go to the modem Landing Page and select ‘Services’
  2. Now select ‘Port Forwarding’
  3. You can manually add Rules by selecting ‘Add Rule’

OR To set a new port for Games, Applications and Devices;

Go to the ‘Games and Applications’ tab.

Good to know:

  • If you’re not sure, find out how to access your modem and change its settings here.

What is a Virtual Private Network (VPN)?

  • A VPN is like a virtual key that lets you access a private network remotely. For example, companies allow staff to access the Corporate Network so they can work outside the office.
  • VPNs encrypt the data flowing back and forth to the private network, so that only authorised people can access it.

How do I set up a VPN?

To set up a VPN connection, consult your VPN provider.



Still need to get in touch