When can I connect my Telstra modem?

If you received a Telstra Gateway Frontier®/Telstra Smart Modem™, you can plug it in and connect to the internet when you receive it.


If it’s any other kind of Telstra-supplied modem, make sure your home broadband connection is active before you plug it in.

How do I find out if my connection is active?

  • Check to see if your internet has been activated, or view the status of your order and track your equipment delivery using our online order tracker
  • If your connection is active, you can go ahead and plug in your new modem.


Does it matter which kind of connection technology I have?

Some broadband technologies have different requirements when connecting your modem.

Check out the quick guides below if you’re not sure how to connect the modem to your technology type.

ADSL, Cable or Velocity





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