Moving your Telstra services
We make moving internet easy
Moving house? We can transfer your internet and home phone line for $0 on a standard move and have you connected on day one.
Additional charges may apply for non-standard moves. The more notice you give, the more likely we can complete your move on your preferred day.
A new standard in home Wi‑Fi.
Introducing Telstra Smart Modem 3. With the latest Wi-Fi 6 technology, it's our most powerful modem yet. And it's included for use with our new nbn home internet plans.
New services only. If you leave before 24 mths, return your modem or pay a $200 non-return fee.
Moving your Telstra internet is easy
Got a date? Book your move online now and we’ll do the rest. Already booked a move? Track your booking
Moving a 5G Home Internet service? See 5G Home Internet Support
Check your new address
Check the address you’re moving to – you may be able to upgrade to faster speeds or a new tech type.
Book online in minutes
Booking online is easy and takes just 5-10 minutes to complete.
Get connected fast
Book your move before 1pm Monday to Friday and get your service connected within two business days.
Check your new address
Check the address you’re moving to first. Then book your move.
We’ve found an existing order at the address
Looks like there’s already an order in progress
The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
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Great!
Connection address
You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the nbn™ network via Fibre to the Premises technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the nbn™ network via Fibre to the Building technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the nbn™ network via Fibre to the Node technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the nbn™ network via Fibre to the Curb technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the nbn™ network via Fixed Wireless technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Connection address
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Connection address
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to 5G Wireless Internet.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Connection address
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our nbn, ADSL and cable plans are currently unavailable in your area.
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Things to know when moving home
Some useful info to help your move go smoothly.
What equipment to take – and what to leave
Take your modem with you.
Please bring your Telstra modem with you when you move. This will ensure you get connected fast. We don’t supply a new Telstra modem for moves, unless your current modem is incompatible.
Don’t take the nbn or Opticomm connection box!
Leave behind any nbn™ or Opticomm connection box. Your new home will have one already, if not we’ll arrange for someone to come and install one for you.
Understanding any additional charges
Information on other costs you may incur as part of your move.
nbn New Development Charge
If you’re moving to a new home that:
- has recently been built, renovated or subdivided
or - is being connected to the nbn for the first time
then you may incur an nbn New Development Charge of $300.
If your home is a new build, contact nbn co for a new development application.
Got Foxtel with us and want to keep watching?
We can arrange to move your Foxtel connection to your new address. Please bring your Foxtel equipment with you. You’ll need to pay a $135 charge for a Foxtel technician to visit.
Frequently Asked Questions
If you choose the self-installation option you’ll need to give us at least 2 business days’ notice. If you require a technician, or choose the professional installation option, you’ll need to give us at least 7 business days’ notice.
The more notice you give, the more likely we can complete your move on your preferred day – especially if a nbn co or Telstra technician visit is required.
Once you’ve booked your move, we’ll let you know within 48 hours if a technician is required.
A technician may need to visit if:
- Your new address hasn’t had an active phone line for a long time
- We conduct a serviceability check and it identifies the need for a Telstra technician
- Your house has been recently renovated or subdivided
- Your house is a new development, a knock down rebuild or is connecting to the nbn for the first time
- You want a new outlet or move an existing one to a more suitable place at a cost of $75 per outlet
- You’re a Priority Assistance customer
If you’re taking up a service on the nbn network and moving to a recently built property that hasn’t had a fixed internet connection before, a $300 New Development Fee may apply.
A Foxtel technician will be required if you’re moving your Foxtel and there was no previous Foxtel connection at the address.
Moving Foxtel from Telstra is a separate cost of $135. You’ll need to take your existing equipment with you and a Foxtel technician will visit your new home to complete the process.
There may be other scenarios where a technician will be required, so once you’ve completed your online order, we’ll do a serviceability test to identify and notify you within 24-48 hours if you need a technician.
- Call out fee - $95 inside business hours and $296 outside business hours
- Additional connections or outlets - $120 with standard installation per outlet
- Additional connection outlets - $192 with non standard installation per outlet
If you miss your appointment or cancel it without telling us at least 24 hours beforehand you will be charged $99.
Your plan and contract will remain unchanged unless you wish to change to a newer plan or add new products or services to your account.
If you’re moving to an address that’s serviced by a different telephone exchange, you’ll be provided with a new home phone number.
In many cases you won’t need a new modem. However, if you’ll be getting ADSL or Cable broadband at your new address and your existing modem isn’t compatible, then you’ll need to purchase a new one. If the service at your new address is on the nbn network and your current modem isn’t compatible, we’ll provide you with a new one free-of-charge. In all cases, we’ll let you know within 24-48 hours of receiving your move request.
It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving into the new address.
If you want to maintain your home internet and home phone services, and the nbn network has been rolled out to your new address, you’ll have to connect to it.
Moving your Foxtel
If you’re moving your Foxtel with Telstra and there’s no previous Foxtel connection at your new address, you’ll need to pay a $135 fee for a Foxtel technician to visit your new home and complete the process.
There may be other scenarios where a technician will be required, so once you’ve completed your online order, we’ll do a serviceability test to identify and notify you within 24-48 hours if you need a technician.
How much does it cost for extra connections or outlets?
- Call out fee - $95 inside business hours and $296 outside business hours
- Additional connections or outlets - $120 with standard installation per outlet
- Additional connection outlets - $192 with non standard installation per outlet
In most cases if you book your move before 1pm Monday to Friday we have your service connected within two business days.
Can I choose the date my internet is connected at the new address?
You can request the date you would like to have your internet connected by and we will aim to have it done by that day, provided you book the move at least 2 business days before that date.
We won't charge you if there is a break between your Telstra internet service being disconnected at your old address and reconnected at your new address.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Speed Add-ons
Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
nbn™ New Development Charge
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.
Help & Support
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Send us a message
We can help complete your order.
Find a store
Find your nearest Telstra Store or Wi-Fi hotspot.
Moving support
You’ll find more information about moving your home internet service in our support section.
