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Connecting via an Ethernet cable often gives you a better internet connection than Wi-Fi. All you need is an Ethernet cable and a computer or laptop with an Ethernet port; follow the steps below to connect your laptop or computer directly to your Telstra-supplied modem.


  1. Connect the Ethernet cable to a yellow LAN port on your modem
  2. Connect the other end of the Ethernet cable to an Ethernet port on your computer or laptop
  3. Make sure that the Ethernet light is green and flashing next to the port you have used on your modem
  4. Open up your browser and confirm that you can load a webpage like Telstra.com.au.

What if it doesn’t work?

If you don’t see any lights flashing:


  • Turn your modem off
  • Unplug the Ethernet cable from your modem and plug it into a different yellow port on your modem
  • Turn your modem back on and wait for it to completely power up, then check that the Ethernet light next to the port you have used is green.

If you’re still having trouble connecting, try our Smart Troubleshooting Tool.

For professional help setting up your new tech and optimising Wi-Fi coverage at home, talk to our Platinum technicians




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